Question about Western Digital My Book Essential 500GB External USB 2.0 - WDH1U5000N 500 GB Hard Drive
What OS are you running? If it is a Mac, does the Disk Utility see it? If it is detected but it doesn't mount it needs to be initialised partitioned and formatted. You may need to partition it in smaller chunks if the computer or OS is older as they were not made with 500 GB and 1 TB drives in mind.
If it is Windows, try running the utility that came with it and see if it is recognised, or try the Disk Management tool in the Administrative Tools section of the control panel. If it is not seen by those utilities at all, it is possible you have either a bad cable, the drive is bad or the driver is not loaded for whatever reason.
Check those things and see if you get anywhere. Feel free to contact me again if you need any more help.
Posted on Dec 27, 2008
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Posted on Jan 02, 2017
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