Unable to connect to the program for digital photo keychain

It should be listed ethier under my computer or down near the clock on the remove hardware safely wizard. That icon looks like a card with an arrow over it.

From the start bar, open "My Computer."

Double click the keychain; It may be listed under a generic name like removable disk F: then double click the Viewer/picture icon.

With the software open, click on Load to view all
images.

If the screen is empty, no photos are stored in memory.

To add a new image into the Click Add Image
images have to be .jpg, .bmp or .gif

If the device is not listed, uninstall the software. Totally shut down without the keychain in the usb.

Plug the keychain into a main usb, not a router. Turn your computer back on. Turn off virus programs. Reinstall using hardware wizard and load the software when the wizard asks drivers.

If the hardware isn't identified, run the wizard from the control panel add remove hardware.

This is the best I can do with no OS or product name. I hope it helps. I can help others better in the future if you rate this answer because it will help me know if I'm on the right track. Thanks, have a good new year.

Ok, I had the same problem of when you plug key chain into the computer, the display at first reads "PC Conect", then after about a minute, it sohws "No photo..Please connect to PC...Update Pictures.
Solution: I plugged it in to usb port and when it came up with "PC Connect", I pressed the 'M' button on the side. Then the display changed to read "PC Connecting", and the software came up on the computer monitor. Wha'la! Problem solved

There is nothing to install. When you first attach the device to the USB cable, then select USB UPDATE (on the keychain), it will launch a MS window. Select "Run the program using the program provided on the device".
This will take you to the Update Program, and from there follow the manual.

Make sure you are signed in your computer as administrator.

And please describe the box again.

Rob

Hum, I'm not familar with this product, but It should recognize on your computer as a little hard drive. Try looking under the start menu, at "my computer" under hard disk drives. If you find it, double click on it and when it opens a new window, you should be able to drag and drop photographs there. If there are already folders on the drive, don't delete them, you may have to load the images under a specific folder to show on the keychain.

Did your key chain come with a little program that adds the images for you?

Try restarting your computer with it plugged in. Also, when you disconnect it from your computer, make sure to "eject" the hard drive by clicking on the little green arrow near your computer clock at the bottom right (win xp). Otherwise, it could mess up your keychain and the computer wont recognize it. Same goes with anything you unplug from your computer. No worries, it should return to normal even if you did just unplug it. Don't take that chance though. Just restart it while it's plugged in, then "eject" the drive. Once it tells you that everything is ok to disconnect the drive, pull it out and replug it back in. Hopefully it should recognize then.

I am not sure about your large frame, but the n1-510 shows up in my computer as a spare drive, but if you read the properties of it there is no free space. You have to double click the nextar icon in my computer to start the software for it and add photos with the software. The reason windows cant copy your pictures using send to is like I said, there is no free space on the nextar, mine shows up 302Kb used 0kb free.

Start from scratch, uninstall everything and pretend your installing for first time:

1. have keychian unconnected from usb
2. install software
3. DONT RUN SOFTWARE YET
4. connect keychain to usb
5. on keychain select: USB update
6. Run software
7. well-ah, intelligence > poorly organized device - enjoy everyone

Getting Started- VERSION DPKEY and 151SX
STEP-1-INSTALL The Photo Viewer Software

Download & Install The Photo Viewer Software From Our Web Site:
The Driver CD files (Setup Guide, Manual and Photo Viewer Software) can be downloaded from
our web site. Click on the link below
http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001
NOTE:
Find your Photo Key Chain version and Download the Driver CD files along with all the latest
updates.
The version is listed on the back of the Photo Key Chain as 151SX, DPKEY or 151MP.
To Download & Install The Photo Viewer Software From Our
Web Site:
a) Create a folder on your desktop before downloading the file from our website. To create
a folder on your desktop, go to your desktop and RIGHT click on your mouse. A set of
menus will appear. Select “New” and then “Folder” (you will notice a new folder will
appear on your desktop), give it a name, example DP151.
b) Click on the below link and select “Download”.
http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001
c) Click on your Photo Key Chain Version to start the Download. The version is listed on the
back of the Photo Key Chain (151SX, DPKEY or 151MP.
d) After clicking on your version, you will prompt with a pop-up screen “Do you want to save
or open the file”. Select Save.
e) Another screen will prompt you to save the file on your computer. Save the file on your
“Desktop”, in the “DP151” folder and select “Save”.
f) Once the download is completed, go to your desktop. Double-click on the DP151 folder.
g) To install the Photo Viewer software, Double-click on the Setup.exe file. Click NEXT on
all prompts.
h) After the installation. The Photo Viewer Software icon will appear on your desktop.
i) Done! ……Continue with “STEP- 2”
STEP-2 CONNECT the Key Chain to your computer using the supplied USB cable. Upon
connecting the Key Chain to your computer, the Key Chain will prompt you to set the
device to “USB Charge or USB Update”. Select USB Update by pressing the Right
button and then the Middle button.
STEP-3 RUN the Photo Viewer Software to transfer photos to the Key Chain. Double-click on
the Photo Viewer icon located on your desktop. Once the Photo Viewer opens, it will
give you a message indicating “Upload Completed”. Click OK. (This message
indicated that the Photo Viewer Software has made connection with the Key Chain). If
you have received the “Upload Completed” Message, Skip STEP-4 and continue with
STEP-5
STEP-4 If you have NOT received the “Upload Completed” message, then you are
encountering the below error message:
Can’t Find any Photo Viewer, or
another program owns it. The
program will exit!
*Set the Photo Key Chain to USB update. SEE “STEP- 2”.
*Make sure the USB Cable is connected properly, you should hear a “clicking”
sound when the USB Cable is connected properly in the USB Port.
*The Key Chain should also appear under “MY COMPUTER” as a removable
disk. If not, switch the USB Port or replace the USB Cable.
STEP-5 LOCATE the images on your computer (See Diagram)
STEP-6 HIGHLIGHT the images files that will be transferred to the Key Chain (See
Diagram)
STEP-7 SEND the highlighted images to the Device Panel (See Diagram)
STEP-8 TRANSFER the images from the Collection panel to the Key Chain (See Diagram)
Disconnect the Key Chain from your computer. Done!

My instruction booklet says:
IMPORTANT: The keychain MUST be plugged in and in "update" mode in order for you to open the Photo Viewer progarm. If it is not plugged in, or is in the wrong mode, you will get the following error" No photo viewer is found, program terminated!
2. Once the keychain is plugged in and in "update" mode double click the Photo Viewer icon on your desktop to launch the application. (I wasn't able to double click the Photo Viewer icon at all, so I don't know what else to do). And for the rest of you that are able to double click it, I will give you the instructions.
3. Use Photo Viewer's file manager to browse photos on your computer.
4. Once you select a photo, it will show up in the crop marquee. Put the box over the area that you want to see on your keychain and click the POST button (arrow to the right). This will move your photos to the collection panel.
5. Delete any unwanted photos by selecting the image in the collection panel and clicking the X button from the menu bar.
6. Once you have all photos in the collection panel that you want on your keychain, click the "synchronized" button. At the bottom of your screen, you will see that the status has changed from "idle " to "download" and the black bar will show %complete.
7. Once the download is 100% complete and you get the following message, "photo viewer data synchronized complete", click OK, exit the progam and disconnect the keychain.

IMPORTANT: Do not disconnect the Digital Photo Keychain until the download is complete and you exit the photo viewer software.

Your computer will certainly have its own program for viewing photos. For example, if you are using Windows XP, you just right click on a photo file and choose "preview". It can be difficult to find the photos on your computer if you have been using one of the silly organizers that come with cameras. You can search for a photo if you know its filename or for *.jpg to find all the photos on your hard drive.