Question about Denon DHT500SD System

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Monochrome My system is just over two years old and a coupe of days ago I was playing a new DVD and the picture was totally monchromatic all the way through. I assumed it was a fault with the DVD but it has continued with other DVD's I own. I have tried the NTSC/PAL button as suggested in the manual but this hasn't made a difference. There is a slight green tinge to images that are normally red but that is the only (very slight) tone to the picture. The TV works as normal.

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When playing a dvd the color is in b&w only

I have had exactly this problem when changing TVs. Initially I had the sVideo out cable from the Bose with a scart plug on TV end - that worked fine on old TV. On new TV, first Samsung, second SOny, got Black and white video picture. To get it to work I used a component video cable - this is a short svideo cable with a an audio cable at the Bose end. It splits into a 3way R G B cable within 2- 3 inches at Bose end. I then plugged rgb extension cables into this and TV and worked perfectly.
I found the answer to this by errr...... reading the BOse doucumentation I reveived when I bought the Lifestyle system 5 years ago.
Good luck

May 15, 2010 | Bose Lifestyle 38 System

2 Answers

When playing a dvd it black and white no color

what output connection are you using? (svideo can cause this if it's not properly supported on both devices)
What format is the video stream NTFS or PAL? some devices don't like one or the other format. This issue could be linked to your dvd player or your TV so please investigate what I have suggested and post back here if you have no luck :O)

Jan 30, 2010 | Bose Lifestyle 38 System

1 Answer


Press and hole Scan Mode button for 2 seconds, Y/C will show in front display, use > to change to RGB then press OK.

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2 Answers

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Could be many things. But it probably needs a new pick-up (laser). You can try cleaning it with rubbing alcohol on a cotton swab.

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2 Answers

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You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.

Jan 18, 2009 | Bose (321GS) System

1 Answer

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please check the vedio cabele for disconnection (the yellow coloured one).if the cable is RCA ,use your audio cable to check this.

Jan 07, 2009 | JVC Home Theater Systems

1 Answer

Audio playback

1.bad rca jacks
2.could be connected to wrong audio lead rca jack
3.the settings in dvd player donot match the receivers example- dts or ntfs
4.make sure its regioned to your player some audio isnt on the disks
5.pc's usually have new cd formats that came out
cd's and dvd's for some reason in this age isnt being able to play fully in older equipment do to the change in cd/dvd formats which makes you go out and buy new equipment it happened to me not just 2 weeks ago bought a new dvd and found out it wouldnt play in my year old dvd deck had to go out and buy new dvd deck then disk and all my others played fine

May 11, 2008 | LG LH-D6230 System

1 Answer

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This is because you DVD player's lense got too old. Try to clean that with a good Lense Cleaner. If the problem persists, change the Lense for the same.

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1 Answer

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try to set that in the menu of your remote control , there are several configurations there where you can play your dvd

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