Question about Creative Labs Zen V MP3 Player

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Firmware problem my creative zen keeps coming to this screen that list the following options: clean up format all reload firmware reboot I accidently clicked reload firmware and now it is saying i have a firmware problem. I also clicked clean up but that didnt do anything. I clicked format and it probably erased all my music i have on there. I also clicked reboot and all that does is turn it off. And then when it turns on it goes back to the same screen. HELP anybody whatta i do? I also tried problem launching it over the computer, and resetting it but it still goes to the same screen. My music is everything to me! So anybody help.

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Reloading Firmware on Zen Sleek Photo

This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Posted on Jan 16, 2008

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SOURCE: creative zen

the player needs to be pluged into the pc, you can get the firmware and restore tools from the creative website.

http://us.creative.com/welcome.asp

Posted on Jun 16, 2008

ohms
  • 1879 Answers

SOURCE: Zen vision m firmware problem

Greetings,

Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jun 28, 2008

  • 1 Answer

SOURCE: Zen vision m firmware problem

Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty

Posted on Jul 22, 2008

  • 1 Answer

SOURCE: creative zen micro stuck in recovery mode

To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Posted on Jan 14, 2009

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1 Answer

My CREATIVE ZEN Micro doesn't play any media after i accidentally dropped it. Is there hope?


1. Ensure that the player is turned off

2. Remove the battery.

3. Move and hold the Power button to the Power On position and re-insert

the battery to the Zen Micro. Hold the Power button until the rescue

mode appears.

4. After 2-3 seconds the rescue menu will be displayed.

At this point the battery can safely be replaced and maintenance options

performed.

5. Four options will be displayed on the LCD screen:

? Clean Up - (To rearrange your stored data)

? Format All - (To format and remove all data)

? Reload Firmware - (Reloads your player's operating system - Do not

choose this option unless you have downloaded a firmware update from the

Creative website)

? Reboot - (Restarts your Player)

6. Select the Clean Up and then the Reboot option.

Now, please try turning off the player.

Jun 07, 2010 | Creative Labs Zen Micro MP3 Player

1 Answer

I have a Creative Zen Sleek (20G) andit will not reboot as it comes up with "Hard disk problem" Could you let me know how to get this repaired


this is a recovery for the zen player
Detach your ZEN 20GB from the PC and ensure that it is turned off.
  1. Connect the power supply to the player (Optional).
  2. Slide the Power switch towards the Power On icon zen_20gb_reset2.jpg and hold it there while inserting one end of a paper clip into the Reset hole underneath the player. zen_20gb_reset1.jpg Warning: Take care to insert the paper clip into the Reset hole and NOT the Microphone
  3. The Rescue Mode screen appears when ZEN turns on.
    1. Remove the paper clip and release the power button.
    2. The following options will be displayed:
    1. Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
  • Aug 20, 2008 | Audio Players & Recorders

    1 Answer

    Nothing works!!


    If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
    Hope this helps, and good luck.

    Zen V Plus and Zen V

    1.

    Detach your player from the PC if it is connected, and turn off the player.

    If the player stops responding, you can reset the player. To reset the player, gently

    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.



    It will display the following options:

    Clean Up


    Scans the player and removes invalid links from its music library.

    Does not affect music files themselves.
    Format (All)

    Caution! Erases all content!

    Save a copy of your player's content before formatting.
    Reload OS/ Firmware

    Caution! Erases your player's firmware.

    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Aug 10, 2008 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Freezing


    Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


    This is from Creative's website:
    Zen V Plus and Zen V
    1. Detach your player from the PC if it is connected, and turn off the player.
    If the player stops responding, you can reset the player. To reset the player, gently
    insert a thin object into the Reset hole located below the power switch.
    2. Press and hold the Play button while powering on your player.
    3. When the player displays the Creative logo, release the Play button.

    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
    Message Edited by Jason-CL on 09-11-2006 12:02 PM

    Forum Administrator
    Creative Labs

    creative_001.gif

    Jan 06, 2008 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    My zen is freezeing


    1. I'd try a system clean up first (instructions below)
    2. definitely upgrade your firmware (http://us.creative.com/support/downloads/)
    3. If all else fails, back up all your music on your PC and format it (instructions below)

    .... from Creative's site

    Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
    To reset Zen Vision:M to factory default settings:
    Press on the Menu/Back button on your player, and select System, and then Reset.
    To Format or Clean Up Zen Vision:M
    1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
    2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
    3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
    4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
      • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
      • Format All (Formats the players hard disk - Note: all contents will be lost)
      • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
      • Reboot (Reboots the device).
    5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

    Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

    2 Answers

    Recovery Screen, take 2.


    If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
    Hope this helps, and good luck.

    Zen V Plus and Zen V

    1.

    Detach your player from the PC if it is connected, and turn off the player.

    If the player stops responding, you can reset the player. To reset the player, gently

    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.



    It will display the following options:

    Clean Up


    Scans the player and removes invalid links from its music library.

    Does not affect music files themselves.
    Format (All)

    Caution! Erases all content!

    Save a copy of your player's content before formatting.
    Reload OS/ Firmware

    Caution! Erases your player's firmware.

    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

    Dec 27, 2007 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Zen frozen on one screen even after I've restarted it.


    hard drive sounds bad. has it been dropped?
    try to do a cleanup
    1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
    2. Connect the power supply to the player.
    3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
    underneath your player, beside the data/power connector. Keep on holding the
    Play/Pause button while you release the Reset button. The Rescue Mode screen will
    then appear.
    4. After the recovery mode has started, release the Play/Pause button

    It will display the following options.
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

    1 Answer

    Hard disk prob


    hard disk is bad.
    can you format?
    1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
    2. Connect the power supply to the player.
    3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
    underneath your player, beside the data/power connector. Keep on holding the
    Play/Pause button while you release the Reset button. The Rescue Mode screen will
    then appear.
    4. After the recovery mode has started, release the Play/Pause button

    It will display the following options.
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 04, 2007 | Creative Labs Zen Touch MP3 Player

    3 Answers

    Zen Microphoto frozen..


    Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

    Jul 29, 2007 | Creative Labs Zen MicroPhoto MP3 Player

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