Question about Motorola Mobility Q9m Smartphone

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Frozen screen hi I have a motorola Q9i and when I turn it on it just goes to a windows mobile screen and freezes... can I fix it manually?

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  • Clyve Mar 24, 2009

    my phone froze after i attempted un-installing some software on it. i have tried r-booting it, but all it gives me is a blank windows mobile screen. despite this problem, i am still able to receive calls, but with the incoming call screen of the last caller frozen on the screen, along with the caller i.d. because of the same, i am unable to receive sms's, use internet etc, because of the lack of the user interface. please help!

  • r_avenir Apr 14, 2009

    i tried turning on my motoq9h and all it gives me is a white screen with the logo. i tried removing the battery and reinstalling but no luck. help. can anyone please advise mehow to solve this problem. Yhanks so much for your kindness..

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  • 52 Answers

Sounds like liquid damage

you can try to clean it internally, or wipe the charging port with a toothbrush and denatured alcohol.

Good luck!

Posted on Dec 22, 2008

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1 Answer

Frozen at windows mobile screen? How to unfreeze?


Hi,the phone needs to be flashed to be restored back to normal working condition,its infected with a virus,and only flashing the entire phone memory can get rid of the virus,however this can be done by a qualified phone technician in your area.
Thanks and take care

Apr 16, 2010 | Samsung BlackJack II Smartphone

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Freezing on windows mobile screen


It must have been something you have installed. I'm afraid you'll have to hard rest your device, to get past this problem. Be warned that all programs you have installed, as well as your personal data and settings, will be deleted, because your device will return to its factory defaults. Before you begin, your device's battery should be, at least, 3/4 full. If you are not sure, leave it connected to the wall charger for a couple of hours. Then, if your device is on, turn it off. Now turn it back on. As soon as you see the first screen, press and hold the Action button (the center of the D-pad), until a message comes up like 'Master Reset?' Relese the button and press the left softkey ('Yes').
Hope you are able to sort your problems out.
Cheers! Carlos

Feb 23, 2010 | Motorola Mobility Moto Q

1 Answer

Screen freezing on my moto q9h


You'll have to remove the battery. I had this similar problem with my Moto q9c. I ended up replacing the battery and haven't had the problem since.

Mar 24, 2009 | Motorola Mobility Q9m Smartphone

2 Answers

Motorola q9c smartphone is frozen on windows mobile screen. this happed when i updgraded and had a new phone activated. is there any way to unfreeze the phone. have tried teh soft reset with battery with...


master reset the phone by hold the center key and the power, then follow onscreen instructions, let it sit on the windows mobile screen, before you master reset try turning the phone off, and taking out the memory card, then turn back on, if same thing happens....do the master reset

Dec 29, 2008 | Motorola Mobility Q9m Smartphone

1 Answer

Bad freezing and screen crash


Suggest reseting to factory settings.Hard reset..as per your manual.if no manual download one at factory web site.RICHARDM69

Dec 08, 2008 | T-Mobile MDA

1 Answer

Dash Phone freezing up in the WHITE SCREEN


This may work for you

Will it just not boot up all the way but just stops?
If so try the procedure at this link: T-mobile Dash Master Reset
If this doesn’t work then proceed to the following guide below.
The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.

from: http://www.howtofixmyphone.com/how-to-stop-t-mobile-dash-from-rebooting-over-and-over/82/

Dec 07, 2008 | T-Mobile Dash Smartphone

2 Answers

My motoq doest not turn on even it has full charge and when i connect with usb cable it shows only window mobile and it goes turn off


Your system software / firmware has become corrupted. You need to download and install replacement firmware for your phone. You need to choose the correct firmware for your exact model and service provider / carrier for it to work.

I wrote fixya tip on how to do this a few months ago, the links are below. But don't use the verizon firmware unless verizon is your carrier - get your carriers firmware from Motorola's MotoQ website.

Or, just take it into your service providers store and get them to do it.

I hope that helps.
________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

Oct 27, 2008 | Motorola Mobility Moto Q

2 Answers

Motorola Q9m frozen how can I get my contacts


I can't tell you how many times this phone has frozen, and unless you've been using a sync program, you're out of luck.

You can do a hard reset, which resets the phone to factory settings by removing the battery to shut down, then put the battery back in. Hold down the middle key on the silver directional pad while powering on. It takes 5-10 seconds but you will see the "Master Reset" option on your screen, follow the directions.

This happened all the time until I went to the Motorola site and did full phone update ( http://direct.motorola.com/hellomoto/Motosupport/source/SoftwareUpdateSelect.asp?country=USA&language=ENS ) Now my Q9m which used to freeze 1-2 times per month hasn't frozen in 6 months - good luck!

Oct 17, 2008 | Motorola Mobility Q9m Smartphone

3 Answers

Tmobile dash frozen on WINDOWS(DIRECT TOUCH TECHNOLOGY SCREEN)


do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

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