Question about Philips PSS110/17 MP3 Player
I think this unit was old stock. I can only get the power to stay on by holding the button down. As soon as I let go the on button it swiches off. I have followed a the guide from the philips website but it still does not charge. I think I have loaded the latest firmware (by keeping my finger on the on switch) but it still does not want to charge or stay on with the mains cable. Can anyone help?
For the person with the model # ending in /05 - that is a non-US model, so it won't work on a US computer.
For everyone else:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player
If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab
If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty.
-Tha Mp3 Doctor
Posted on Mar 23, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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