Question about HP Photosmart 2610xi All-In-One InkJet Printer

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Cannot scan Error says I need to install or run HP software for this feature. I do not have the software any longer but have never had a problem before.

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Here is HP webpage to download the software and driver for you "All in one " printer

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3667932〈=en&

Posted on Dec 22, 2008

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4 Answers

HP PSC 2355 error


Hi Brown3377;
when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.

Jun 24, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

My HP Photo smart Premium All in one printer C309a won't scan directly from the printer itself. I upgraded from Vista 64 bit to Windows 7 64 bit and I tried downloading the drivers but it gives me an error...


If you have the Win7 full-feature driver installed, try installing the Software Patch. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3737195

If you managed to get the minimal driver set or the OS driver, uninstall that and disconnect the printer from the computer and install the full featured software
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&product=3737195

If you can't download the full file and get an installation error from an incomplete file due to connection errors, the link to the full software above also has a link to order a new CD with the drivers.

Sometimes the scan error (when the printer itself works) indicates that the HP monitor isn't running (due to incomplete install or turning off the program (not letting it run at boot, for example). The other cause is a poor connection since scanners need bi-directional communication with the computer. Try a new data cable, plugging into a different port. If you have a print server or USB hub, try a direct connection.

I hope this helps.

Cindy Wells

May 03, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

When I hit scan to, it tell me to install or run HP software for this feature. What do i do to fix this problem.


You install or run the HP scanning software. This machine doesn't scan other than to copy, unless it's connected to a computer with scanning software running. The machine needs to know how to scan, and where to send the image before it will scan.

Dec 13, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

You need to install or run HP software for this


install the drivers for that if it is still not working thanresart the computer and scan it properly might be some files are corrupted in the set up

Jun 11, 2009 | HP Photosmart 2710 All-In-One InkJet...

3 Answers

No Scan options


launch hp director to configure scanner profile

Nov 28, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP Officejet 7310xi scan error


Hi!

I use the same printer on several Vista systems with no issues. HP printers are very finicky relative to setup, however. The key to success, I have found, is to make sure that you don't plug the USB cord into the printer until the HP wizard prompts you to do so.

To get you in business, I'd do this. First, go into control panel, installed programs, and uninstall all HP software. Then go to www.hp.com and DL the latest complete SW package (if you have not yet done so). Make sure the USB cable is not plugged into the machine, then start the HP SW installation program. Follow the prompts carefully from there and you should be good to go!

Please let me know if this helps, and provide a rating for my solution if you see fit. Good luck!

Bob

Oct 10, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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