Question about Brother IntelliFAX 2800 Laser Fax

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Tell me how to set the fax. I've obviously doen sseomthing wrong. The phone rings but no fax comes thru. HELP

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  • angelvictori Jan 05, 2009

    i still have the same problem





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Her is the website site to obtain the instruction manual for  A  Brother(s) Fax machine. 

http://www.brother-usa.com/downloads/Default.aspx?WT.cg_n=Support&WT.cg_s=Downloads

Posted on Dec 22, 2008

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1 Answer

I can send a fax without any problem, but am not able to receive. I have set it to send after 3 rings, but the phone rings and then my answering machine comes on. I just turned my answering machine off. ...


Set the answering machine to answer incoming calls before the printer does. For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls after five or six rings. Also, make sure the fax line is plugged into the Line port on the back of the printer and the fax settings are correct (phone number, pick-up on rings, etc).

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First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

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it's most likely the compression on the phone line or you need to set up your fax machine for proper receive mode.
Contact your phone service provider to see if they support faxes.
(Faxes cannot handle nearly as much compression as standard voice)

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WHEN A FAX IS TRYING TO COME THRU, IT RINGS, THEN BEEPS AND SAYS "RECEIVE ERROR"


There may be some static on the phone line, try a line filter. If possible, you could plug the fax into another working telephone line, and have someone send a fax to that number (whatever number is attached to the new phone jack) to isolate whether or not it is the machine, or the wall jack.

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Is this fax line shared with the phone? I believe there is a distictive ring setting in the add'l functions area under communication settings then receive settings. you would need to select a ring pattern different so the fax can tell between which types of calls it is receiving.

It has worked for me in serveral other installs

Hope this helps
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When you set your fax machine to answer on a certain number of rings it will answer it on that number of rings expecting it to be another fax machine. If you do not answer it before the aloted number of rings you will not be able to talk since the fax machine will be trying to talk in computer speak. To help you may want to set it to answer after more rings.

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1 Answer

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Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
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1 Answer

I have a JX300 fax machine. I have it set up for Tel/Fax with message manager on my phone. I have it set to pick up on 5 rings. It says receive and then disconnects sometimes. Some faxes do come...


Try reducing the number of rings on answer, it could be the sending machine is timing out from not getting answered soon enough. Try 3 rings, if that works, then try 4 rings...find out which one works best.

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1 Answer

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YOUR PROBLEM IS NOT VERY CLEAR,PLEASE TELL WHETHER--- A. DO YOU GET DIAL TONE ON THE MACHINE? B.WHEN THE MACHINE GETS INCOMING RING -IT IS SET TO ANSWER ON HOW MANY RINGS ? C. SWITCH OFF THE DRPD MODE. D,CLEAR THE MEMORY OF THE MACHINE TO FACTORY DEAFULT BY--SWITCHING ON THE MACHINE WHILE HOLDING THE STOP BUTTON AND THEN COOSING YOUR COUNTRY WHEN PROMPTED. SHOULD TAKE CARE OF THE PROBLEM... HAPPY FAXING OMNIPRESENT

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