Question about New Bright 384 Holiday Express Animated Electric Train Set

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New Bright Holiday Express Animated Train - figures do not move

The train lights up and runs but the animated figures don't move any more, not even in the Tree Top Tender which is right behind the engine. Santa in the engine still moves but none of the other figures do on the whole set. Checked the connections; everything seems plugged in tight.

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  • Need-a-fixer Jan 10, 2009

    I don't have a way to fix this, but if you decide to abandon your train I'd love to know. My daughter pulled the wheel off our engine and now the whole train won't run. I can't purchase just an engine ... am hoping to find one from someone who can sell off this part of their train if it no longer works. Good luck to you!

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  • 14 Answers

Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

Posted on Dec 16, 2009

  • Darius Dec 12, 2011

    I may be able to fix it for you if you're still interested. I have located a place that carry various parts from several resources. Just a matter of doing your homework to find such places. Anyway, I know this is several years ago like the other person mentioned I would like to buy it from you and would give you a fair price for it.

    Thanks, Darius... suirad2006@yahoo.com

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Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

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Hi having trouble with our new bright musical holiday station electric animated train set...very frustrating as one of the train tracks broke off a little part so no matter what my husband tries to do the...


Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

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Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

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Check to make sure you have the large plug from the tender car to the loco plugged in correctly and secure. The tender car supplies power to the loco and if that cable is not connected the train will not run.

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I need the controler for the SantaLand Musical Train Set


New Bright offers ONLY a 60 day replacement warranty after which there are no parts or service avaialble for this train set.

I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

http://www.newbright.com/

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Where can I buy a track clip for my New Bright


http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

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