Question about New Bright 384 Holiday Express Animated Electric Train Set

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New Bright Holiday Express Animated Train - figures do not move

The train lights up and runs but the animated figures don't move any more, not even in the Tree Top Tender which is right behind the engine. Santa in the engine still moves but none of the other figures do on the whole set. Checked the connections; everything seems plugged in tight.

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  • Need-a-fixer Jan 10, 2009

    I don't have a way to fix this, but if you decide to abandon your train I'd love to know. My daughter pulled the wheel off our engine and now the whole train won't run. I can't purchase just an engine ... am hoping to find one from someone who can sell off this part of their train if it no longer works. Good luck to you!

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Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

Posted on Dec 16, 2009

  • Darius Dec 12, 2011

    I may be able to fix it for you if you're still interested. I have located a place that carry various parts from several resources. Just a matter of doing your homework to find such places. Anyway, I know this is several years ago like the other person mentioned I would like to buy it from you and would give you a fair price for it.

    Thanks, Darius... suirad2006@yahoo.com

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Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

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1. A track connector box. Looks like a "T". It slips under the track to make the track power connection. The transformer plugs into it (2 pin Molex type connector) and the command console (has an RJ11 telephone jack type connector on it)

2. A large square transformer. One end plugs into the wall and the other into the track connetor box.

3. The Command Console. Has the on/off button, forward, reverse, mute, sounds and speed contol on it .. has a connector that looks like a telephone plug.

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Hope this helps..

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I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

http://www.newbright.com/

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http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

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