Question about Brother HL-2040 Laser Printer

1 Answer

Doens't acknowledge a new toner in place says there is none

Hi
i have replaced with generic toner like always but this time the error msg says: "open front door then reinstall toner". I have done this a million times. I have tried the reset option as well. HOW CAN I FIX this??? Brother was of NO help due to a generic cartridge.
THanks
jeanie

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  • Brother Master
  • 52,559 Answers

Better go buy an OEM one generics do not work on code detected machines

Posted on Jan 04, 2018

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

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SOURCE: brother 8460n - toner error

Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Posted on Sep 02, 2008

  • 1 Answer

SOURCE: HELP! Brother MFC-8460 "Toner Life End" won't clear

The problem with a new toner cartridge that will not signal the printer that it has been changed has to do with a gear positioned wrong on the new or rebuilt cartridge... we had 3 factory brand new toners that would not clear the replace the toner message... I finally found the following link that came from a toner company that sells refills that tells how to reposition the gear to let the machine know a new cartridge has been installed. I did the proceedure on pages 5 & 6 having to reposition the gear and all cartidges then worked flawless... it works.

http://www.castleink.com/265/cartridge/TN580.pdf

Posted on Sep 23, 2008

rylee_smith
  • 8619 Answers

SOURCE: Brother 4070 Printer will not recognize new toner cartridge

Hi

Just cover the eyes (on both sides) that you can see in the bottom of the machine after removing the imaging cartrige with a small piece of electrical tape.

With printer switched on push the switch which is located inside the upper left side of printer (it is a small white switch) and then release it. 


Also try resetting the gear, take the cartridge out. On the gear side take off 2 screws, the black gear on top right side, with a small spring underneath. Just take it off and reset it (rotate clockwise) so it is not at the stopping point.

Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on Apr 20, 2009

  • 43 Answers

SOURCE: not recognizing new toner cartridge

Would that maybe be a 3500? Never heard of a 350.

Posted on Apr 20, 2009

  • 1 Answer

SOURCE: cannot remove toner cartridge from Brother HL 2170W

Had the same thing happen to me today. When you open the door to pull out the cartridge, there is an arm (less than an inch away from the green tab) on the printer which should connect to the door. When you open the door it retracts a wheel which releases the toner cartridge/drum assembly. This had become disconnected from the door.

Posted on Dec 04, 2009

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the 10.1000 is a problem with the toner cartridge. The printer cannot read it. It might be caused because: A. the toner its generic. B. the toner its defective or C. the cartridge reader is defective. The last one is very rare, so I bet its the cartridge. Try to get it replace

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Make sure that you are not using generic supplies. Using generic supplies or supplies that have been refilled will cause the unit to give false errors. There is white piece of plastic inside the semi circular opening, if you do not see a white semi circular opening it is either a generic toner or starter toner and you will need to replace the toner with a authentic toner. You may try this also: 1. Remove the drum and toner, separate the drum and toner and then rock the toner from side to side. 2 Put the drum and toner back together and clean the corona wire ten times. 3 Put the drum and toner back inside the machine and close the cover, if you still have toner life end try this: a Open the front cover b press the options key, the LCD will say "replace drum?" c press the start key. and then press 10 on your dial pad. the display should say accepted for about 2 seconds and then say cover open. d close the cover, if the display still has toner life end, you will need to replace the toner

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