Question about Brother HL-2040 Laser Printer
i have replaced with generic toner like always but this time the error msg says: "open front door then reinstall toner". I have done this a million times. I have tried the reset option as well. HOW CAN I FIX this??? Brother was of NO help due to a generic cartridge.
Better go buy an OEM one generics do not work on code detected machines
Posted on Jan 04, 2018
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Posted on Jan 02, 2017
SOURCE: brother 8460n - toner error
Hi, This worked for us:
The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.
2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).
TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.
3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:
a. Press the cover release button and then open the front cover.
b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.
c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.
d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.
5. Reset the drum/toner unit into the machine.
6. Close the front cover.
7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.
8. Open the front cover and remove the drum and toner assembly.
9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.
10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.
If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.
If the lever moves freely and springs back to its original position
continue to Step 11.
11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.
Posted on Sep 02, 2008
The problem with a new toner cartridge that will not signal the printer that it has been changed has to do with a gear positioned wrong on the new or rebuilt cartridge... we had 3 factory brand new toners that would not clear the replace the toner message... I finally found the following link that came from a toner company that sells refills that tells how to reposition the gear to let the machine know a new cartridge has been installed. I did the proceedure on pages 5 & 6 having to reposition the gear and all cartidges then worked flawless... it works.
Posted on Sep 23, 2008
Just cover the eyes (on both sides) that you can see in the bottom of the machine after removing the imaging cartrige with a small piece of electrical tape.
With printer switched on push the switch which is located inside the upper left side of printer (it is a small white switch) and then release it.
Also try resetting the gear, take the cartridge out. On the gear side take off 2 screws, the black gear on top right side, with a small spring underneath. Just take it off and reset it (rotate clockwise) so it is not at the stopping point.
Please do accept this solution and revert for further assistance.
Posted on Apr 20, 2009
Had the same thing happen to me today. When you open the door to pull out the cartridge, there is an arm (less than an inch away from the green tab) on the printer which should connect to the door. When you open the door it retracts a wheel which releases the toner cartridge/drum assembly. This had become disconnected from the door.
Posted on Dec 04, 2009
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Is it a Generic brand? sometime the machine will reject it if the chip is not replaced. Try cleaning the contacts, or take out the toner turn on the machine without it , put it back in and see, it can be tricked SOMETIMES.
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