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Water dispenser not working; lower half of fridge freezing.

We recently bought a previously owned house that came with a 5 year-old, side-by-side GE Refrigerator (Model #GSS 20/EMA WW; Serial # FA 226 550). The fridge is equipped with ice and water dispensers but we have had it set to the water dispenser only. The fridge worked fine until we had a 9-hour power outage in the area about 15 days ago. Soon after we noticed the water dispenser did not work – no water was delivered from the spout. The Owner’s Manual suggested that at installation “there might be air in the water line system” and suggested to “press the dispenser arm for at least tow minutes to remove trapped air from the water line and to fill the water system.” We did this a couple of times but to no avail and are concerned repeating the procedure might affect the pump in the fridge.A few days after the power outage, we have noticed vegetables were freezing in the two crispers at the bottom of the fridge although temperatures seemed normal in the top half. After noticing the vegetables frozen, we adjusted the temperature on the “Fresh Food Setting” from 5 to 4 and reduced the temperature setting on the “Deli Fresh” crisper from “middle” to “warmest.” Neither of these adjustments improved conditions in the fridge. Since then, we have incrementally reduced the he temperature on the “Fresh Food Setting” from 4 to 2. There has been no improvement and now things are freezing on the first shelf above the crisper bins. We put a thermometer in the fridge and found that the temperature at the top was +7C and at the bottom -5C. As far as we can tell the freezer side is working normally. Is it possible the two problems are related? In other words, is the water line to the dispenser frozen because the fridge has cooled down?Is there a reset “switch” or button that will restore the fridge to its normal operating mode?Any information you can provide would be greatly appreciated. Thank you in anticipation of your help.Brian and Sandra WikeemBowser, British Columbia, Canada

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  • lecdung Jan 23, 2009

    Same as described, water reservoir bursted due to froze up ,also water line thru freezer door froze , no water at dispenser ...

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6 Suggested Answers

peyton32034
  • 410 Answers

SOURCE: GE ESS25XGMC WW Side by Side

its possible that your water tank has frozen up, try turning the refrig off and leave the doors open for about 10-15 mins and try it again. if that works just reset temp controls a little lower..

Posted on Dec 16, 2007

  • 42 Answers

SOURCE: kenmore elite fridge crisper drawer freezing stuff

If you have a side by side model you need to look at the refrigerator compartment wall on the left of the bottom drawer and move the slide control to the warmer/fruit/vegitable setting instead of the meat setting.
I hope this helped. Please rate my help or ask for more help please. supertechks

Posted on Apr 06, 2008

rickzilla
  • 706 Answers

SOURCE: Water dispenser frozen?

I'll take a stab at helping you.
Most, if not all freezers have a small heater element that keeps the water inlet to that freezer compartment from freezing and if that's defective ( or unplugged ) then any incoming water would freeze before being dispensed or fed into an auto ice maker tray.

The freezer compartment being 'too cold' should not effect water flow if that heater was operational, however it may allow too much cold air to pass into the refridgerator area causing some food to freeze.

It's a good idea to keep the coils clean and dust free as a general rule of thumb but those are used as part of the cooling system to draw heat out of the freezer/fridge area but that doesn't seem to be your problem. Hope my comments help !

Posted on Aug 06, 2008

rickzilla
  • 706 Answers

SOURCE: water despenser is apparently frozen

You may have two mutually exclusive probems... one being the water dispenser doesn't dispense water... As you stated, the obvious remedy would be to replace your filter to see if that is restricting water flow.. secondly, your vegetable crisper is freezing vegetables... chances are that the inlet between the freezer compartment and that vegetable darwer is near there and the damper needs to be closed a bit... See if you can locate the cold air inlet vent and partially close the damper ... Hope that helps...

Posted on Aug 14, 2008

Sea Breeze
  • 4636 Answers

SOURCE: Underneath the crispers is full

Here is a link to help you resolve the problem I also have an even better link but on-line is moving slow at moment. Anyway you will need to take the part out from back and clean the blockage., Let me know if this helps, Sea breeze

http://appliancejunk.com/forums/index.php?topic=1309.0#top

http://servicepartstec.blogspot.com/

Posted on May 20, 2009

  • 89 Answers

SOURCE: water in bottom of fridge and in crisper drawers

the defrost drain in the freezer is clogged with ice.
empty the food from the freezer, and put through a defrost. you might have to help the fridge defrost with a hair dryer. you may also have to remove the rear panel (inside the freezer) or pending on the model to bottom panel of the freezer.. (usually held in by 1/4" hex screws.)
melt all the ice, and be sure that the drain is clear, and it should work.

Posted on May 26, 2009

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Here are a couple of possible problems. Most common one is a defective water inlet valve. It is the plastic assembly at the lower back area where the house water connects to. On dispenser systems it is actually 2 valves in one unit---half lets water in to icemaker---the other half lets water dispense at door. It is electrically operated so if half goes bad , the other half can still work. If bad it needs replaced as a complete unit.
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