Question about HP DesignJet 500ps InkJet Printer

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HP Designjet 500ps 24" Plotter- screen says to replace printheads

Cannot plot! Screen says to replace printheads.
Do I need a service tech or can I do this? Where is closest Service in zipcode 92307, Apple Valley / Victorville, Ca.
Where can I get printheads for HP Designjet 500ps 24" Plotter - Model # C7769C, could it be only one head or will I need all four? Large (24") format plotter is 6 years old. Predominately use only Black ink cartridge.

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  • Anonymous Mar 24, 2014

    need to print something now. No time to get a replacement first

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Printheads are available everywhere, you replace them your self. Machine will usually indicate just one bad print head at a time.

Posted on Jan 10, 2009

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THE SCREEN OF MY HP DESIGNJET 500 DOESNT WORK


I would suggest taking out all the consumables. Printheads, media and cartridges. Unplug for upwards of 20 seconds before plugging it back in but leaving the consumables out.

Try turning on the plotter. If it appears working properly, load all consumables one by one, cartridges first, then printheads, then media. Attempt to print a test page if it works.

Or try a different outlet. Maybe the one your using has a problem and doesnt produce enough electricity.

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You need to enter the service calibrations menu, to do this select the set up menu, once inside the set up menu press the up arrow & enter keys together. This will take you to the service tools menu, from here select service calibrations (printhead alignment and colour calibration are both in this menu). If you still here problems after you have calibrated your machine or the calibration fail replace the printheads.

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