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E000001-0002 refers to the fuser assy either getting to hot or not hot enough. Fuser error codes cannot be reset by power cycling the machine even though that is what the display tells you to do. In order to reset the fuser error code you must enter the service mode & reset the code. To enter the service mode: press"Additional Functions" button (looks like a picture of a head with a star inside) press the #2 and #8 at the same time (simultaneousley) press "additional functions" again The display should show a choice of copier,feeder,sorter,fax,or board service modes Select copier select clear select ERR press OK Turn power off & back on.
After clearing error stay at the machine to see if it comes to ready. The fuser assy can reach 139 degrees C.(Water boils @ 100C) The error can only be cleared through the service mode because a technician should inspect the fuser to verify there is nothing faulty that could possibly start a fire. If you enter the service mode & clear the error, power cycle the machine & during warm up the machine throws a code again- turn it off, unplug it & call a tech for fuser repair.
Please Call Service means the machine "thinks" it has detected a fault.
To check do the following..
Press PROGRAM,*, 6
Then press PROGRAM to select Service Call mode, then press ENTER....the error message will be displayed in the display.
Most common error given machine age was "Heater Error".
If this is the case you will need a Serviceman to do repairs to the Fuser Unit.
With the Call For Service on the display, press and hold Clear/Stop AND number 8 buttons......as long as this combination is held down, an error code will be displayed. What code are you getting?? Please let me know...
Hi brittruiz07, I’m an owner like you and will try to help. Is your machine type a FAV6800AW or FAV9800AW?I need to know the model number this is important. With this condition I assume both lid locks retract allowing you to open the lid and no water flows into the wash tub and you take no error codes to the display is this correct? The Lid is Locked LED lit and if the water valves are not not signaled on at the start of the wash cycle this issue could be related could be related to a Control Board issue. I don't want to say failure just yet. Let's see if the Control Board will let you get into Service Mode. With no error codes to start the troubleshooting process with we need to enter Service Mode and vview machine Error Code History. To enter Service Mode press and hold simultaneously the Enviro Plus and Spin Only keys for three seconds or until the control beeps and the display reads “00”. This is from the Service Manual; this process starts on page 17 in the Service Manual. In Service Mode press the Wrinkle Control key. The display will show a “d”. The diagnostic codes can be viewed by using the Set Delay Time arrow keys. Pressing the Set Delay Time down arrow key will cycle down the list one code at a time each time it is pushed.Please right down each code such 4, 18, 22 etc. If there are no error codes in the Control Board memory the display will read “- -“ that’s two dashes in the display.I feel you will have many Error Codes from previous wash cycles.I just want to get a feel for the Error Code history. Next I want you to hard reset the Control Board by pulling the disconnecting the washer power cord for ten seconds then reconnect washer power.Go back into Service Mode and make sure all Error Codes have cleared you should only see “- -“.Press the off button to back out of Service Mode. Start a Quick Wash cycle with minimal machine settings and no clothes in the basket. If the washer fails to start the Quick Wash cycle as you described in your initial post how long did it take for the machine to unlock the lid?Did any water flow into the tub and were there any Error Codes sent to the display?Please go back and read the error code list and let me know what error codes you see from this Quick Wash cycle attempt.I know this is painful but we need to start somewhere. You can pump out excess water when you fail with dc/UC unbalance errors with this process from the Service Manual. Close the lid and enter the Service Mode by pressing and holding simultaneously the Enviro Plus and Spin Only keys for three seconds or the display reads “00”
Press the Delicates key this will lock the lid. Now press the Presoakkeythe drain pump will turn on. Turn off the drain pump by hitting the off button or hit the Presoak key. Rich
Okay, to be of real help you have to reset the error in service mode as the officetech1 said. To do this you need to press the head key (the head with the star inside) then 2+8 together and then the head key again. This will get you into service mode. Then select 'COPIER' then 'FUNCTION' then 'CLEAR' then select 'ERROR' or 'ERR' press 'OK' then switch the machine off and on again. This may get it working for a while or a long time. But if not, you will need a fixing film unit to remedy the problem.
Well, I'm sorry to say that you're going to need a tech for this problem. You have a fuser problem...either a blown fuse, heater lamp, thermistor, or something...whatever the cause, the fuser is not heating up. And the code can only be reset within service mode, once the problem is repaired.
turn on the copier and quickly press * (with the little head around it) then 2 and 8 at the same time, then the * again... this should put you in service mode. now press copier >funtcion>clear>err>ok. now turn the copier off and back on, If the code comes back call your service local service tech.