Question about KitchenAid KSFS25FK Side by Side Refrigerator

6 Answers

No water from water dispenser-Ice Maker working

Water stopped being dispensed a week ago. Ice Maker is working fine. Water line at lower left of front door is not kinked and does not seemed plugged. Other lines in back do not appear to be kinked. Unscrewed water line from pump at back of refrigerator. Depressed water dispenser lever-no water came out of pump. This pump was replaced in 2-07. Model KSFS25FKWH00, Kitchen Aid Cabinet Depth Side by Side Refrigrerator, made 2/02.

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  • carlruthe Dec 30, 2008

    The first thing I checked was the water supply. The valve is open and water is getting to the pump. Since my ice maker is working, I would assume that my water supply is intact. As far as checking the line from the pump up to the door dispenser, how to I check that? Like I said, with the outgoing water line(to the water dispenser disconnected from the pump, depressing the lever on the water dispenser in the door resulted in no water flowing out of the pump.

  • carlruthe Jan 02, 2009

    Where is the water resevoir on the back? I do have a diagram of my refrig.

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HI
Looking at your details I would guess this is what happened. 
 
Simple explanation.  The water likely froze in the dispenser...frozen water expands...the dispenser is not built to deal with frozen water/expansion.  Something internal to the dispensing system burst/broke.  The fact that you saw water gushing from places where you would not expect to see water would seem a sure sign something burst.  As an example this is similar to homes in colder climates when their pipes freeze they burst to relieve the pressure from the expansion. 
 
Now to figure out what is broken?  It could be a seal, a hose, a valve, a collar, the pump, basically any part of the water dispensing system.  I would focus on the areas where you observed the leaks. 
 
First I would simply inspect as much of the system as I can looking for things that do not look right...obvious problems.
 
Next I would run the unit while inspecting.  Run the unit and see if you can see any leakage.  Leakage would obviously indicate a problem in that area.
 
If there are no leaks and water is not being dispensed that would indicate the water is not being pumped.  The pump would also seem the most sensitive to freezing as there are likely seals and somewhat sensitive parts.
 
Verify that when you defrosted it was enough time to completely defrost.  If anything is still frozen in the system it would not operate.
 
It could actually be multiple parts so do not be surprised if you find and fix something and then have additional problems.
 
I am not a refridgerator repair expert..."but I did stay at a Holiday Inn Express last night".  I am an engineer and troubleshoot things for a living so just doing the research I think the above theory is sound. 
 
If the above fails depending on your level of handiness you could either call an appliance repair place or try some specialized appliance repair message forums...you are much more likely to get a true appliance expert to give you an opinion.  They may also have some other tests you can perform to narrow down the problem to a specific part.

Posted on Jan 02, 2009

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I know this may seem like a stupid thing to ask but have you checked the water filter cartridge?

Posted on Jan 02, 2009

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Check that lines are not freezing.

Test the solenoid that energizes the water supply.


Enter model number here to find assembly diagrams and parts.

Posted on Jan 02, 2009

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Http://shared.whirlpoolcorp.com/assets/pdfs/literature/Use%20and%20Care%20Guide%20-%202221544.pdf - MANUAL

Is the ice bin or bucket installed correctly? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place.

Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)?
Lower the wire shutoff arm to
the ON (arm down) position

Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice
bucket located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil.

Posted on Dec 30, 2008

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Have you checked from the waterline supply (where it comes off the main pipe) all the way thru to be sure that water is "flowing"?

Posted on Dec 22, 2008

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Either the microswitch went bad or the solinoid is bad on the water valve. if i was you i would get a new solinoid valve and replace t.

Posted on Dec 22, 2008

  • 1 more comment 
  • Todd Born
    Todd Born Dec 22, 2008

    also make sure that the resevour in thback of the refrigerator is not frozen up

  • Todd Born
    Todd Born Dec 23, 2008

    if its frozen then y0u will not get any water out of the dispenser. You can take a hair drier and heat up the resevour to se if that is the problem. Thanks for using FixYa and Merry Christmas

  • Todd Born
    Todd Born Jan 02, 2009

    its i the bottom of the refrigerator towards the back

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