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Try holding down the play/pause button while you hook the cable up. You may have to hold the play button up to 60 seconds before the screen lights up. Also, try this: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2200
I PLUGGED IN MY MP3 PLAYER TO THE COMPUTER AND THE SCREEN ON MY MP3 PLAYER LIGHTS UP BUT the normal screen image for when you normally plug it into the computer ISN'T THERE AND I CAN'T ADD MUSIC ON MY MP3 PLAYER.
The Sansa m250 requires a separate folder to load your songs to in order to achieve the full 2 GB. Set your USB to MSC. Plug it into your computer. Create a folder TUNES. Then drag and drop your mp3 or wma files to this new folder.
Same problem is mentioned in another location at this site. It happened to me too and nothing works. The standard recommendation is to take out battery and hold down power button for a minute or more, but that did not work for me. Everyone says they took it back which is what I'm going to do.