When there's a call, more than two people can pick up the line. The caller hears two people answer the phone and it sounds unprofessional. Is there a feature that needs to be turn off on the 984? How do you prevent two people from being able to answer the same phone line?
This is a feature for in-house conference calls. The problem lies with two people answering the phone very close together. In the handbook, it states that if you want another party in your office or home to join in on a conversation, push the Line button twice. This allows another individual in on the phone call. This also happens in our office. One party answers the phone, while someone else is trying to answer the phone. One of the two individuals inadvertently is the first one to answer and pushes the button 2x. This automatically lets the other individual in on the line. The solution is to make sure if you answer the phone, don't push the button 2x and assume someone has already answered it.
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Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.
There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.
You dont normally have to "turn on" caller ID on a phone capable of displaying caller ID.
However, the caller ID data the phone has to pick up off the phone line when a call comes in is normally an additional (paid for) service from your telecomms provider.
Have you specifficlally requested the caller ID service from your telecomms provider ? If so, have they confirmed it is now up and running ? Are you sure your phone is caller ID compatible ? Can you borrow a phone from somebody, that you know dsiplays caller ID and try that phone on your line ?
If the answers to these questions is yes, then you need to report this as a fault to your telecoms provider who, so long as the answers to the above questions really is yes, wont charge you for rectifying the problem.
I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.