Question about AT&T 984 Corded Phone (att00148)

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At&T 984 Two people can pick up the same line

When there's a call, more than two people can pick up the line. The caller hears two people answer the phone and it sounds unprofessional. Is there a feature that needs to be turn off on the 984? How do you prevent two people from being able to answer the same phone line?

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This is a feature for in-house conference calls. The problem lies with two people answering the phone very close together. In the handbook, it states that if you want another party in your office or home to join in on a conversation, push the Line button twice. This allows another individual in on the phone call. This also happens in our office. One party answers the phone, while someone else is trying to answer the phone. One of the two individuals inadvertently is the first one to answer and pushes the button 2x. This automatically lets the other individual in on the line. The solution is to make sure if you answer the phone, don't push the button 2x and assume someone has already answered it.

Posted on Feb 06, 2009

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