Camera wont turn on even with new batteries

taking the battries out then hold dowin the power bottom worked!!! THANKS

In order to narrow down the issue, I suggest you the following steps.
1) First of all we have to power drain the Camera. Take out the battries and unplug adaptor, now hold the power on putton ( Click Button) for a minute this will clear the static power on Camera.

If this doesn't fix the issue, Than....

2) As cam is working fine with Ac adaport and batterys are not working you have to check the cam with the new battries. If you store battries for a long time with out using them, they may result in battery drain.

If this doesn't work.

3) Then it need a Physical check, where we can track if Power suply from battries are reaching till its destination or not.

This is the way to narrow down the issue.

Thanks you.