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immediately check your plyback connectors and wirings.there is a leak in your high voltage and this is dangerous so be carefull..to locate the leak,open the back cover of your tv enough to see the inside components...specially the plyback transformer..power on the tv and look for the arking of the high voltage.it is like a lightning strong light that produces the buzzing sound..once you see the source of the leak..power of the the tv.use a silicon adhesives (silicon gel) a silicon that is use by the glass intallers to bond the mirrors use on the display show room..apply the silicon on the leak area .apply a large amount of it to be sure there is no leak...once it is bonded you can power the tv right away...to check whether the leak is cured...
This is projection tv coolant. You need to clean all region on board where the liquid leaked and remove the tube who leak and flush the coolant. after good cleaning of tube and lens, reassable them and refill with new coolant.
Sounds like you have a video prioblem. But before you go spending money on a service call. Unplug the TV and take the back off. Next with a bright flashlight check the boards in the set for coolant fluid that has leaked onto the board. The fluid will be clear and kind of have a gel like feel to it. If you see it your set is unfortunately toast because parts are NLA (no longer available) Good Luck
Well, it could be true that that is your problem, but see what kind of estimate they will give you for fixing it, a big tv like this will cost quite a bit to fix. You could attempt to fix it yourself but I don't want to be the one to tell you how as I don't want to be the reason if you should get hurt from working on this. If it costs too much to fix, then projection tvs are not for your parents and you should try something cheaper and get an lcd tv. Circuit city has a 32 in for under $500. Basically if the gel leaked all over the tv, it may cost quite a bit and this isn't fun for them or for you. If you have any other questions, let me know
The best way to clean it is to remove the board completely and wipe up as much as possible, then use qtips with rubbing alcohol to remove the left over residule the alcohol will dry quickly, but still allow the board to air day a full 24 hrs before reinstalling it in the TV.
As you stated very few companies provide the rubber seals.
The best thing to use is silicon, place it where the seal is. Remove the CRT from the unit, drain the fluid, clean area, replace with Ethylene Glycol. Make sure you let the silicon to set up, about 24 hours.
Good Luck, Day, Big Irish.
ps call if problem at email@example.com.