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Likely a damaged video tape got in the unit and blocked the video heads--once blocked no picture but sound will be the case---the heads can be manually cleaned if you know how---The real issue will be to locate which tape was in the unit when this happened--clear the heads and put it back and right back to no image......
Cleaning tapes are only slightly effective--most shops (if you can find one who even works on this gear) will not charge much to clean the heads.
try resetting defaults Place DVD player in standby mode Push in the stop button on the hardware unit and keep pushed in Push in Standby button on the remote provide while doing the above Then put into standby mode again insert your DVD and see if it changes. All Happiness
There is No software download for the DVD plaer itself. Where you are going wrong is the Format ie avi that DVD player does not support it. You can Google free software to download which will allow you to convert you AVI file to something that the Dvd player will play:
DVD Video • VCD • SVCD • DVD-R • DVD-RW • DVD+R • DVD+RW • CD (Audio) • CD-R • CD-RW • Picture CD • Divx
so If you type in Google free Avi converter Then this will list several. You really want one that will convert to DIVX or VOB those will definately play on your DVD player.
I hope this has help you out. I tryed not to go into too much detail.
Well I have been repairing dvd players a while now and the main problem spots are laser ,spindle motor, laser tracking motor and the biggest culprit and un suspecting one the lens cable .....most of them range from the lens cable to the spindle motor though... the constant movement of the lens in watching a whole movie causes the cable to unknowingly and slowly break and if the spindle motor is defective ,on inserting a dvd the disc spins slowly and you may hear the lens chirping ... so you can check those....