a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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if you need to manually enter the keys a different procedure is required to previous versions of the firmware.
To access the key entry screen try the following:
On the remote press "Menu". Highlight "Language Settings" and press "OK". Highlight "1st audio lang" or "2nd audio lang" or "Subtitle lang" NOT "Menu language", then press the buttons 1,9,6,8 in order. The key entry screen should now be visible. Use the left/right arrow keys or "FAV" button to find the "NagraVision" screen which contains the keys for UK service providers.
to reveal the "Emulation" and "EMM Capture" Highlight "Menu language" , then press the buttons 1,9,6,8 in order.
Right..press menu then 0000 to enter factory settings...scan then go back to menu..press 1570 another menu will appear..make sure your emu key is on (at the bottom)..then enter nagravision..and enter codes..you will see you can enter letters by useing the coloured buttons on your remote (just look at the screen to see what I mean) ...and then when codes are installed just exit back to tv (just keep pressing the back button untilyou get back to tv..) and you should be up and running....if you have any problems let me know..and I will do my best to help.
ps To put keys in manually do as follows. Press menu button Press 1570 this takes you into secret menu. Now hit ok on nagravision Next make sure your cable provider is listed at top NTL or TELEWEST C&W ect Now change key 00 (YOU MUST SAVE EACH KEY INDIVIDUALLY - I.E. AFTER CHANGING KEY 00 MAKE SURE YOU STORE BEFORE CHANGING KEY 01 (TO STORE PRESS OK)
Nagravision screen Look down list make sure EMU is set ti ON press ok,
Code screen make sure service provider is in tad. Ntel. 5401, Tw.5A01,Cw.5C01.
Go down to the bottom and enter codes store each code as you enter them.
Go to the 00 tab press right to 01 then change codes and save each as entered.
go into menu bring codes screen up got to 00 tab and press save change codes saving each code that you have entered. Then got to 01 tab press save then enter new codes saving each code entered. hope this is of help.
OK.........PRESS THE MENU KEY..........THEN THE YELLOW KEY ON YOUR REMOTE.YOU WILL SEE BOXES USE UR REMOTE TO PUT THE CODES IN SUCH AS(RADIO........P+ INFO ETC)THESE SHOULD SHOW UP AT BOTTOM SCREEN TELLING YOU WHICH ONES TO USE ON REMOTE??? THEN ON TOPLINE THERES 4BOXES??? ENTER............5A 01.....THERES 2LINES BELOW THE CODES ARE BELOW FOR YOU
98 B0 BA 52 D3 21 08 B4 D2 EA 29 B7 B5 52 E9 AD
USE THE REMOTE TO ENTER CODES DO YOU NO WHAT I MEAN???
LIKE FOR LETTER "a" ITS THE BUTTON.........TV............ON REMOTE
THE LETTERS ARE PUT IN WITH UR REMOTE IF U LOOK AT UR SCREEN AT BOTTOM IT HELPS YOU TO NO WHICH BUTTONS TO USE
go to http://thechatterbox.cc and download the Chatterbox toolbar. Then Downloada program called KeyMaster on there. For EUROVOX Press MENU then press the Yellow button For STARVIEW Pres MENU then press 1570, go to Nagravision, Either enter provider number (look below) or Select your operator. Now go to 00, Input Code into "DATA", press OK, Now go back up to 00 and press Right button, to change it to 01, Enter the 01 code in. Provider ID is as follows, Before Virgin Media took over, type in what ever code is next to your old supplier.. NTL - 5401 TELEWEST - 5a01 C&W - 5c01 When you find your codes of the Keymaster, you should have Key 00 and 01, On your screen go to 00 and type the code you got of the internet, Now do the same for 01,
The codes will change every day until new software is released. Use the key on the bottom of your screen to type in the Letters.
Keys as of 29/11/2008 (Might have changed by the time you read this)
NTL - 00: CD 11 58 05 EE 96 E7 F3 // 01: EA B7 BF B2 D5 AA 46 AB C&W - 00: 00 58 8D CF 27 98 04 ED // 01: 2A E0 72 B0 9E 07 9B 5D TW - 00: 98 B0 BA 52 D3 21 08 B4 // 01: D2 EA 29 B7 B5 52 E9 AD
To enter the codes: Press "menu" then enter "1570" and a secret menu appears. **MAKE SURE "EMU" IS SET TO "ON"** Selecet "Nagravision" and the codes will appear. At the top select your provider: N*L, EX C*W, CH*&US etc, then in the box below select key 00. Move down to the keys below. Enter the codes by a combination of the number keys on the remote and "Audio", "Pause", red, green, yellow & blue buttons for the letters A to F.
After you have entered keys for 00 press "OK" to save. Go back up and select Key 01. Move back down and enter the codes for 01 then press OK to save.
Press exit & exit again until you get back to the first MENU screen. Press "Installation", select your provider again, go down the menu and press Auto search. This should then find all programs. After the programs have been found press exit & it should say something like saving or updating data. Then you should be able to view your channels again.