I found the disk that came with the FS2710 scanner and tried loading the drivers. They are not XP compatible. My solution is to not invest anything in this scanner, buy a new scanner, and sell this old one on ebay.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
www.techsupportforum.com > ... > Hardware Support > Printer Support Jan 6, 2010 - 6 posts - 1 author
When I looked into getting a negative scanner I looked specifically for one ... Well as it turns out my Canon Canoscan FS 2710 is not compatible ...
I tried to resurrect my Astra 1220P scanner to work with my WinXP Home machine. I began by calling UMAX, they told me I needed XP drivers and suggested that I purchase the VistaScan 3.55 driver CD for $18.00. They also told me to get a Parallel to USB Adapter Cable, which I purchased from Radio Shack. When the CD arrived, I went to work installing the cable & loading the drivers to no avail. The scanner does not appear in the Device Manager list under image devices or other devices, In fact, it is not anywhere in the list. Of course the scanner does not work. I called them back and asked for assistance, they told me they could not guarantee operation of the unit using a Parallel to USB Adapter Cable...and sorry, we cannot refund the cost of the driver CD. Isn't that special - I was so looking forward to scanning some slides and film because I had previously purchased a Transparency Adapter. Now I begin my search for a new scanner that will work with transparencies. Anyone have a suggestion?
Are you still on ME? Might be time to step up to XP or vista, nevertheless, try this.. works great on my XP pro and Vista with some tweaking, but straight forward with XP Pro. Good luck!
Does it show up in your hardware profiles? What does it say on details when you right click the scanner? When you installed the driver, was it before your plugged in the USB? You may have to uninstall and reinstall it again, this time use the one from HP's website with any patch if applicable. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj664en&lc=en&cc=us&dlc=en&product=58381&os=228&lang=en If you have successfully used it in the past, follow the install prompts and restart.. instead of using the products software, use Windows included scanning program which is much better than the proprietary one designed by HP. As long as you have the proper driver installed your system will know how to apply it.
that's the specific driver. download and install that. if you find that vista programs can now 'see' the scanner, but still don't 'know what the scanner is', then you can uninstall the driver again, and then go back to the exe. file and right click on it. Then click Properties. There is a chance that you will see a Compatibility tab. If you do, click that and choose XP compatibility mode from the list, press Apply, then ok. Then install it and reboot again. If it still doesn't work, then either there is no Vista compatibility for your scanner, ie it's too old to use with anything later than xp, or you need to clean the pc and the registry up with something like ncleaner, which is free and a really handy program, i swear by it.
How to uninstall the software depends on your operating system. If you have windows XP, click on the Start buton, select "Control Panel". When it opens select "Add of Remove" programs (lcick). Wait for the list of progrms to appear and then look for the HP Scanjet software. Click on it and you will be given the option to uninstall. Click to uninstall. When the uninstall has finished, restart your computer and begin the process of reinstalling the software provided by HP again. If you do not have the software, go to www.HP.com and in their "sopport" section enter Scanjet 5370 in the search list.It will give you 3 options, depending on your scnner model. You should probably select the first option 5370c. click on it and it will take you to software downloads. Select the most recent and largest file to download. This will provide the latest software for your 5370. Run the program, restart (reboot) your computer,THEN plug in your USB cord. The computer should tell you that new hardware has been found. Follwo the messages on the screen and (hopefully) your scanner sill woork. The process for Windows 98 and Vista is similr to what I have outlined for Windows XP. Good luck
have an Acer Flatbed Scanner Model 310P. I've had it for a few years and I really like this scanner. I just purchased a new computer and it has Windows xp as the Operating System. I cannot get the computer to recognize the drivers. How do I download the correct drivers?
HP Scanjet 4370 works with windows vista. I suggest you to use the below link to download and install so that it will work.
Your USB ports on your computer may be bad. Do other devices work if you plus them into the same USB port?
You can try plugging the scanner into another PC with USB ports. If it works in the other PC, then that points to the original PC's USB ports. You can try buying an add-on USB port or using other USB ports on the PC.
If it still does not work, then there may be a problem with the USB port on the scanner, and the scanner itself may need to be serviced.