My son wanted to take a pictur and once it was done he dropped it lens down and now I can't view pics and can't take pics. The lens is extended out and shutter is open. I found a site that told me to push on the lens til I hear a click but it only wnet in half way
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Re: casio exilim ex-24u
More than likely you will have to send it in. I don't think there is anything that you can do to fix that at home. If the pics still come out ok you can live with it. If pics get blurry then you will have to send it in.
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This error indicate that focusing ring got stuck or jammed due sand, dust, may be due to external shock caused by dropping the device.
You can gently bump the camera to try to free the focusing ring.
You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move onces or twice then it will stuck again.
Else your camera need to be disassembled to get at the focusing ring at Service Center.
Good luck and have a nice day.
Rating the solution is highly appreciated.
The camera might not of had been dropped or abused at that moment, but it sounds like one of your ribbons is not full connected to its port due to a previous unnoticeable drop or mishandling. In other words, if you are savvy enough to open the camera, remove the ribbons (2 of them, found on the front side of the camera coming from the lens) and re-insert them into their ports. I have only needed to do this once on this particular camera, but at least 30 times on the Exilim line of Casio cameras. Hope this helps.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:
IF YOUR PICTURES ARE BLURRY IN THE LCD, THEN YOU MOST LIKELY DO HAVE A PROBLEM. WAS THIS CAMERA BOUGHT ON AN AUCTION OR SECOND HAND, THAT YOU ARE NOT SURE IF IT WAS DROPPED? IF IT WAS DROPPED, IT MAYBE REPAIRABLE, BUT REPAIRS ARE USUALLY EXPENSIVE AND SOMETMES IT'S BETTER TO INVEST IN A NEWER CAMERA. SORRY, BUT I DON'T WANT YOU SHOCKED BY REPAIR ESTIMATES. FROM WHAT I HAVE BEEN ABLE TO FIND OUT, THE REPAIR COST WILL EXCEED THE COST OF THE CAMERA. SORRY. SO, CHECK THE LCD AND IF THE PICTURE THERE IS ALSO BLURRY, THE CAMERA PROBABLY HAS BEEN DROPPED AND OCCURRED SHOCK DAMAGE . IF THE LENS WAS OUT WHEN IT WAS DROPPED, YOU MIGHT TRY TO GENTLY PULL ON THE LENS WITH THE CAMERA ON. THIS SOMETIMES WILL ALIGN THE LENS AGAIN. HOPE THIS HELPS. IF YOU NEED MORE HELP, REPLY TO ARCLIGHT1217. IT THIS WAS HELPFUL, PLEASE RATE!
Casio will fix it but there would be a fee. A lens error means that there has been some kind of damage done to the lens gears. Unfortunately there is nothing that can be done by the consumer, it is something that has to be sent in. Call repairs at 800-706-2534 option 2 and tell them you have a lens error and have talked to tech support already. Otherwise they will make you call tech support. :) They will tell you where to send it.
I HAVE THE SAME PROBLEM. MY SHUTTER IS SLOW AND I CANT ZOOM IN OR OUT BECAUSE IT WILL THEN SAY 'LENS ERROR'! I DON'T KNOW WHAT TO DO. I CANT TAKE PICTURES PROPPALY, THEY ARE BLURY. WHAT SHOULD I DO????????????????????? HELPP MEEE
I took mine out of my pack once and was dismayed at this electronic priapsism.
I tried everything, including a light pulling pressure while powering it on and off, then pushing. Nuttin! BUT! I tried blocking the lens (I mean the light) while pushing the on/off and OH YEAH! So - good luck!