Question about Epson Stylus CX3800 Printer

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No Paper jam

? My printer keeps telling me that I have a paper jam when there is no paper in it.

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Re: No Paper jam

It is possible that your machine has either a foreign object stuck in the feed path or that the paper sensor has got stuck or broken. The best way to tell if something has entered the mechanism is to tip it on it back and give it a gentle shake or nudge. Then continue to turn it over (front to back) so that if anything was dislodged it should fall out of the back. If nothing falls out, it may be neccessary to partly dismantle the machine and physicaly check the state of the feed mechanism to see if there is something stuck, or if the sensor is broken. If you need a service manual to be able to dismantle the printer check out. if they do not have it listed, they should be able to get it for you and they are very good value for money.

Posted on Apr 09, 2007

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1 Answer

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try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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1 Answer

Printer screen tells me that there is a paper jam - no paper left in printer

Check rear door, it comes off, and also look to left and right sides of carriage paper gets scrunched into sides by head.

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