Question about SanDisk Sansa E280 MP3 Player

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Sansa 280 died, tried to rechrg but is not recognized by computer

When trying to recharge the computer doesn't recognize that I have even hooked anything up. The screen is completely black on the MP3 player. It's pretty much just dead! What can I do? I have hardly used this and when I did it worked fine.

The instruction manual doesn't have any troubleshooting or contact info.

Thanks,
Tony

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  • 3 more comments 
  • Anonymous Dec 25, 2008

    I have the same problem . If anybody solve this problem . send me please e-mail(Fatalerror1@seznam.cz) Thanks, Kamil

  • Anonymous Jan 05, 2009

    Same here. Bought as refurbished at geeks.com . BTH beware this place !

  • zbign Jan 05, 2009

    Same here. Bought as refurbished at geeks.com. BTH - beware this place !


  • Schweiger Jan 15, 2009

    My mp3 player recently shut off the screen due to my 5 second timer, and wont turn back on, and upon trying to get the screen to load back up, it was at a red battery before hand. Mine is about 2 years old, and has worked very well :D... Now it wont even charge upon being plugged into the computer. No new firmware updates are helping this problem, and I really need some help.

  • kdenison Jan 23, 2009

    On mine the screen is black, won't recharge yet the click wheel is lit up. I have no idea what's wrong with it.

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Make sure the hold/lock is not engaged first.
Here is a friendly tip posted from another user - let me know if it works:
ok so i called 1-866-sandisk and she told me how to fix it. you just flip the key lock at the top so you see orange, then hold down the record button. then you should get some sort of message on the screen. then you plug it in and under my computer a file should show up. you open it and make a folder in it called sansa.fwm (i think thats the right folder name, if not, try sansa.tmp or email me). then you unplug it and it should say formatting or something like that. once its done it should work.

Posted on Jan 18, 2009

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1 Answer

I am trying to recharge the battery, but it doesn't want to charge. I have plugged in to my laptop but it is still not charging. What do I do next??


I have the same one but the silver model.. On Sunday I opened mine to try to remove the dust on the screen from the inside, How does that happen? While trying to open it and move the computer like board inside to get to the screen to blow the dust off, it accidently broke off the wires to battery to the board. Now only plays when hooked up to the computer.


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Open your's up and check the wires from the battery to the board maybe one is broken.

When you hook it up to your laptop open up my computer, and is it even being recognized by the laptop? In my computer under devices with removable devices it will say:
Since my computer is old mine say but will be similar for you:
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Right USB Port Removable Device (F:)

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