Dish 301 Intermittent Video Problem/Intermittent Switch problem
Video Problem- There is an intermittent flashing of white colored objects like white frames around text boxes and letters. Kinda hard to describe. If I am watching a deep space scene, for example, the stars will flash and some will disappear. If I am watching something with a text crawl along the bottom, the white letters and frames will flash on and off.
Switch Problem- Occasionally when I try to access the Dish Home application, the receiver will give an error referring to the multiswitch and refuse to access Dish Home (for weather, CNN text news service, games, etc.). I still get all channels though.
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Re: Dish 301 Intermittent Video Problem/Intermittent...
Without being there it is difficult to be 100 percent accurate but it sounds as if the receiver is on the way out. I have never seen this problem first hand and all my investigations into this receiver type has resulted in your issue being an anomaly as the software has know known issues nor does the receiver itself with the video issue you described.
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During the intermittent signal loss/freezing are any error messages popping up on your screen? From the information provided the best solution would be to unplug the receiver from the outlet for 10 seconds. Also try to press the up and down buttons on the receiver itself when its freezing to see if it allows you to change the channel. If this doesn't resolve the issue we would need to send you a replacement receiver. Let us know if you need any further help!
Any dish would work for the 301 except a 1000.4, however I would recommend a Dish 500 unless you're planning on going to HD, if so a 1000.2. You can lookup the angles at www.dishpointer.com if you're going to point it yourself, or you can call our customer service line at 1-800-333-3474 and see about a technician. Hope that helps
If keep losing signal, but comes back, then your dish likely has become a bit loose on its mount. That, or the LNB's screw has fallen out.
You could also have trees growing into the beam (those this usually only causes problems in spring when leaves sprout out). Your coax could have moisture getting into it somewhere, or is damaged by a tight bend.
Hi I will be more than glad to assist you in this concern.. Since you did already all the troubleshooting to fix the problem and according to the customer service, just run the check switch and test, that should fix the problem, but it didnt. The blue card that your refering is the g3 smartcard, it started when u insert to the 301 receiver.. It could be a bad smartcard or the receiver is bad, If you have another solo receiver in the house, just to isolate the problem, try to hook up the other solo receiver in the room where the 301 receiver is hook, run a check switch and test to the other solo receiver, once its done check your sat and signal, once its ok, cancel all the way out and it should acquire the sat signal..it will show attention 015 and let it finish the progress until it download the programming guide.. once u got a picture and the problem still exist with a different receiver. the problem is with the receiver and the receiver needs to be replace, if you call on dish network tech support, tell them that you try using another receiver and install to the room were the 301 is located, so that they wont do a troubleshooting again.. that is.. if you have another receiver to test and isolate the problem, but if not request for a service call so that they will send tech to your house.. please feel free to get in touch.
you might have a grounding issue or electrical power. dish receivers need a specific amount of volts, what you can do is take an extension cord n connect it to the rcvr and take the other end of the extension cord n plug it in on another outlet in another ROOM, then see if it powers on , if it does something is wrong w/ the outlet even if u have A tv or other appliace plugged in, if it doesnt turn on then call dish network n get replacement receiver
they say software issue when they don't have a clue. if you don't have a service plan with dish, get one and have them send out a technician to fix your problem. they'll have to fix it. it may be a bad cable or fitting coming from the dish. p.s. you can always cancel the service plan, after a nominal amount of time, after they fix it
Also, on what source is the problem happening, through sat or through off air antenna?
If you're on HDMI I'd try component. Then, playback the affected video and see if it's reproduced w/ component.
If it's on ota only, you may have a loose tuner cable inside. It's easy to fix, you need a torx t-10 screwdriver. Unplug the unit, take the 5 torx screws off of the back cover, and on the right side you'll see 2 cables running from tuners in the front to a splitter that connects to the tuner for ota on the back right. Just make sure the connections are tight with your hands only, don't over tighten them. Also, make sure you don't touch the power supply when you have the unit open!