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2 days ago I tried to open an attachment in an email message and received a message that said "Virus Scanner is Currently Not Available". I now cannot open any attachments in any emails. I don't know what caused this. I also have Norton Internet Security 2009 installed in my computer. Norton Symantec recommended I contact Yahoo for this problem.

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  • Yevette Maurer
    Yevette Maurer May 11, 2010

    Are you using POP3 for Yahoo, or checking your email in your web browser from the Yahoo.com site? If you are checking your email via the web, the problem would most likely not be related to Norton.


    When you say you can't open any attchements - are they all they same file type? All JPG's, or ZIP files? Have to tried to open more than one kind of file? If not, the problem could be related to the file type itself.



    As far as the Norton goes and the error two days ago, have you verified that it it running? Are all of the services running? If youi spoke to Symantec, I assume that this has ready been resolved, and only your attachment problem remains?

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I don't know how the problem was fixed, perhaps after performing 2 complete scans on my laptop. I can now open email attachments. Thank you anyway.

Posted on Dec 23, 2008

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I am new to Yahoo and I cannot seem to attach anything. It just sits there saying that it needs time. I never had this problem with Comcast. What do I need to do t resolve it?


Yahoo Mail is a Web-based email program that is provided for free by Yahoo.
Anyone can sign up for the service to send and receive emails from friends and family.
Yahoo places restrictions on the size and type of attachments that can be sent and received when using Yahoo Mail.
Any email attachment that contains a virus, is too large or doesn't meet the file type requirements may be blocked by Yahoo.
Virus Scanner

Yahoo Mail scans each attachment that arrives or departs from your inbox with Norton AntiVirus.
If the virus scanning software detects a virus within an attachment, Yahoo will warn you and attempt to clean it.
Yahoo does not promise that every virus will be detected or cleaned by the Norton AntiVirus software.
Only accept attachments from people you know and trust.
Don't attempt to open blocked attachments if it is known to harbor a virus.
Large Attachments
Attachments exceeding 25 megabytes will not attach to an email.
Multiple attachments that exceed 25 megabytes will also be blocked by Yahoo Mail.
Once your attachments reach 25 megabytes, you will no longer be able to add any additional attachments.
If you have many attachments to send that exceed 25 megabytes, send several emails to send all of the attachments.
If you are receiving attachments, let the sender know that you are unable to receive any attachments larger than 25 megabytes.
Slow Connection Speed
It may appear that Yahoo is blocking your attachments if you have a slow dial-up connection because they may never appear to load.
Yahoo isn't actually blocking the attachment, the connection is just very slow.
A 25 megabyte file could take over an hour to download with a 56K dial-up connection.
Your computer may go to sleep or the download may be even slower if you surf the Web while your files upload.
File Type
Only certain file types can be sent using Yahoo Mail.
Yahoo Mail allows you to add audio files, images, HTML files, word processing documents, spreadsheets and many other types of files as attachments.
Some documents are not supported, but you can send unsupported file types by renaming them, including them in a RAR or ZIP archive, creating a Word document with the file, sending the file through Yahoo Messenger or you can upload the file elsewhere and send a link to the file via email.

Sep 25, 2013 | Yahoo Computers & Internet

1 Answer

How to stop norton from preventing me to attach images on yahoomail


Yahoo Mail is a Web-based email program that is provided for free by Yahoo. Anyone can sign up for the service to send and receive emails from friends and family. Yahoo places restrictions on the and type of attachments that can be sent and received when using Yahoo Mail. Any email attachment that contains a virus, is too large or doesn't meet the file type requirements may be blocked by Yahoo.

Virus Scanner b> Yahoo Mail scans each attachment that arrives or departs from your inbox with Norton AntiVirus. If the virus scanning software detects a virus within an attachment, Yahoo will warn you and attempt to clean it. Yahoo does not promise that every virus will be detected or cleaned by the Norton AntiVirus software. Only accept attachments from people you know and trust. Don't attempt to open blocked attachments if it is known to harbor a virus. Large Attachments b> Attachments exceeding 25 megabytes will not attach to an email. Multiple attachments that exceed 25 megabytes will also be blocked by Yahoo Mail. Once your attachments reach 25 megabytes, you will no longer be able to add any additional attachments. If you have many attachments to send that exceed 25 megabytes, send several emails to send all of the attachments. If you are receiving attachments, let the sender know that you are unable to receive any attachments larger than 25 megabytes. Slow Connection Speed b> It may appear that Yahoo is blocking your attachments if you have a slow dial-up connection because they may never appear to load. Yahoo isn't actually blocking the attachment, the connection is just very slow. A 25 megabyte file could take over an hour to download with a 56K dial-up connection. Your computer may go to sleep or the download may be even slower if you surf the Web while your files upload. File Type b> Only certain file types can be sent using Yahoo Mail. Yahoo Mail allows you to add audio files, images, HTML files, word processing documents, spreadsheets and many other types of files as attachments. Some documents are not supported, but you can send unsupported file types by renaming them, including them in a RAR or ZIP archive, creating a Word document with the file, sending the file through Yahoo Messenger or you can upload the file elsewhere and send a link to the file via email.

b>

Mar 27, 2013 | Norton Internet Security 2005...

1 Answer

Hotmail has been compromised


Open that strange attachment in your Hotmail email and your computer may be infected with a virus, a nasty piece of software that may corrupt your computer data, delete files or send your personal information to a hacker. Employ a combination of proactive protection measures and post-virus removal techniques to guard your computer against any viruses hiding in your Hotmail Inbox.

Avoid opening emails from suspicious sources or with unrecognizable text in the "From" or "Subject" headings. And never open attachments that you are not expecting, even if they appear to be from a friend, without first confirming it with the sender to ensure that it is a legitimate attachment. Check the top of the Hotmail page when opening an attachment. MSN Hotmail employs a free virus scanner that scans all attachments when you try to open them. If you try to open an attachment with a Hotmail virus, the website will alert you to the danger. Press "Delete" immediately. Click "Deleted" in the left column of Hotmail after deleting a virus-ridden email. A page showing your deleted emails will appear. Push the "Empty" button at the top of the page to permanently remove all of your deleted emails to prevent accidentally moving the virus back into your Inbox. Run a virus scan on your computer system if you open a strange attachment and suspect that a virus got through the Hotmail scanner. The scanner will identify and remove the virus if it has infected your machine. Virus scanning software is available at a cost from Norton and McAfee, while free alternatives can be downloaded from Avast and AVG. Consult your user manual for scanning procedures, as these vary widely by program. Rather than paying for an antivirus
Download and install at least one of these all free depending on your operating system http://spybot-search-destroy.soft32.com/ Freeware detect and remove a multitude of adware files and modules. http://www.all-freeware.com/details/113090/bitdefender-mobile-security.html Bitdefender Mobile Security Free Download Information: All Freeware is not responsible for freeware you are downloading nor for details provided about the freeware "Bitdefender Mobile Security 1.1.593" listed here, as the developer can modify information without notifying us.

Jan 10, 2013 | Google Chrome

1 Answer

Cannot send e-mail


Email Will Receive but Will Not Send b> According to the Radicati Group, a technology market research company, over 107 trillion emails were sent in 2010 -- that's roughly 294 billion emails a day. Moreover, the company estimates that there will be 3.8 billion email accounts by 2014. With so much activity, some users are sure to run into trouble when trying to send a message. If you are receiving emails but can't send them, it may be due to a number of issues, most of which you can quickly fix on your own.
SMTP Authentication b> Many email clients and providers require that your outgoing email messages are authenticated by an SMTP server prior to being sent. This authentication process adds an additional level of security and helps prevent junk mail from being sent out. If you have SMTP authentication disabled, however, your email will not be authenticated and will not be sent, even though you may still receive emails. To fix this issue, enable SMTP authentication by placing a checkmark next to the option in your email client or provider's Settings menu. b> Port 25 Blocking Port 25 is the port that is used to send email. Whenever you attempt to send an email, the email is routed through port 25 and the data is transmitted to remote email servers. If this port is blocked, you will be able to receive email but you will not be able to send it. Some Internet service providers block this port on their servers, so if you suspect that you are unable to send email because of port 25 blocking, contact your ISP and request that the port be unblocked. No Default Email Account b> If you do not have a default email account set up on your email client, and you haven't selected a specific account when composing the message, the client will not be able to deliver your email. A sent email must always be tied to an email account to protect other email users. To remedy this issue, specify a default account in the email client's Account Settings menu, or specify which account you want to send the email from when composing the message. b> Anti-Virus/Anti-Spam Scanner b> If you have an anti-virus or anti-spam scanner installed on your computer or as a plugin for your email client, it may be preventing your emails from being sent. This happens when the scanner times out while scanning an email for viruses or spam content, or when it detects what it believes to be a virus or spam while scanning the message. To remedy this issue, disable the anti-spam or anti-virus program, then send the message as normal.
Hope this helps.
b>

Dec 28, 2012 | Sony VAIO VGC-RA710G PC Desktop

1 Answer

Remove virus from account


1. Open Yahoo Mail. Use your Yahoo! user ID and password to sign in to Yahoo Mail. Open the email message suspected of containing a virus.
2. Find attachments. The attached files are in the header section above the body of the email. The names of the attachments will appear as blue, active hyperlinks, taking on the actual saved file name given by the sender.
3.Initiate automatic virus scanning and cleaning. Look for another link labeled "Scan and Download Attachment" and click it. If this link does not show, you may have to click directly on the attachment's file name. Look for the alert "Scanning attachment for viruses." The alert may appear for less than a second, dependent upon the size of the file; if you miss the brief message it is not important.
4. Wait and read results. After the virus scan completes, if no virus is detected, you will be given the go-ahead to download the attachment. If a virus is detected, Yahoo Mail will try to automatically clean the attachment, and then present the option to download.
Hopefully, it may help to protect your Email account.

Oct 18, 2010 | Yahoo Mail

1 Answer

I've had this HP Scanjet 4200c Flatbed Scanner for several years, no problems. Now when I click on the icon a box opens saying: "Can not find your scanner, you may have a scanner connected to you PC but...


There was a problem years ago that was caused by Norton anti-virus with these. The Anti-virus clobbered the firmware in the scanner.

It could be corrected by running a program that restored the scanner. The program was available from HP.

Try this site:

http://www.ehow.com/how_5022333_fix-hp-scanner-problems.html

Jun 22, 2010 | HP Scanjet 4200c Flatbed Scanner

1 Answer

I cannot open attachments virus scanner is currently not availabl


That is probably because a virus had corrupted the Norton Antivirus installed on your computer, or because the antivirus has expired.
Do the following:

  1. Check that Antivirus is not to be renewed
  2. Reinstall the Antivirus.
  3. Contact symantech
Here is the contact page:
Contact us - Symantec Corp.

Feb 17, 2009 | Computers & Internet

1 Answer

The delete function stopped working on outlook express


  • First, have you made sure that you are current with Windows Update patches and fixes? There are a bunch of nasty bugs in Outlook Express that can leave you open to attacks from specially formatted emails -- with or without attachments. Some viruses can be activated and spread to others just by viewing a message in the preview pane, but ONLY if you are using an old, unpatched version of Outlook.

  • Next, is your anti-virus protection up to date? If your service has expired, renew it ASAP. Or check with your ISP to see if they offer any free anti-virus software.

  • Try turning off the preview pane in Outlook (use View / Layout and UNcheck Show Preview Pane). Then right-click the offending message and select Delete.

  • Some users report success with pressing the Shift and Delete keys after highlighting the message. Note: This technique will delete the message without sending it to the Deleted Items folder.

  • Finally, it's possible that the undelete-able email does not contain any harmful content, but attempting to open it triggers a flaw in your anti-virus scanner. If you are certain that the email is a harmless message from a known person (and they are using anti-virus software), you could try suspending your anti-virus program, then attempt to delete the message.
  • Dec 04, 2008 | Computers & Internet

    2 Answers

    Email from DP-C354


    dear reinstall the scanner if still haveing problam then upgrade your adove then still having problam then restall the adove.But the main concern is the scanner bye

    Aug 30, 2007 | Panasonic DP-C354 Copier

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