Question about Nextar X3B GPS Navigation System

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DVD for my GPS 2008 Avalanche 4WD

My problem is this. My Computer screen system stated I needed to put the DVD/CD into the system for updates. My problem is I don't have the DVD/CD!! The salesman took my DVD/CD when he was loading the system and did not put it back in it's case. Now the problem with that is the dealership has closed there doors (Mike Denney Chevrolet Guthrie,Oklahoma). I would like a DVD/CD mailed to me at 8650 W. Simmons Rd. Edmond,OK. 73025 is my address. The VIN# for the vehicle is 3GNFK12368G314459. I talked with a customer service person and they stated I would have to purchase a new one for approx. $199.00. I feel that is very unreasonable due to the large amount of money that was spent on this vehicle (sticker price $52,000.00), this is the 2nd brand new Avalanche I've purchased in the last 5 or 6 years. And I'm assuming the GPS system needs this CD to perform hopefully better than what it is now since my old hand-held unit picked up roads and directions alot better than the system in my truck now. The GPS now has given me wrong directions 3 or 4 times and I don't even use it that much since I don't travel out of my area that I'm familliar with. Sorry I cannot find the exact brand of navigation system in any of my books. I would like this resolved promptly.
Thank you,
Samuel C. Wilkinson

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  • gelly95 Feb 25, 2009

    I have the same problem with my avalanche 2008.My CD  is for 2006 and that is what they loaded into the truck apparently the dealer  keeps the CD once they load it in, because mine is missing to.I also called customer service and they told me i need to purchase new cd to download updates I told them this is unfair but I was told that's how it works,still no answers and I refuse to pay $199.00 for updates



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