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It takes a lot of suction to spin the brush. First make sure the suction is good. Make sure the bag and/ or filters are clean. Replace if necessary. Most turbo tools can be opened up to clean. Most have a lever that allows you to open it up to clean hair, dust, etc from the fan and fan shaft and other areas inside the tool. The tools pick up a lot of hair and debris and some will wrap around the moving parts building pup to the point the brush will not spin fast enough. The same thing can happen to the brush roll on your vacuum so be sure to clean it too and replace the belt at least twice per year.
It sounds as though your machine is blocked. This is why the dirt is being dropped back out on your floor and also why the bin is not filling up.
Simply follow the blockage procedure in your user guide, or on our website at www.dyson.com. Visit the support section and you will be able to download a user guide. This will also allow you to confirm if the machine is correctly assembled and that there are no parts missing on disconnected.
pull out water container, fill the inner "bag" with hot water and cleaning solution, (the dirty water goes outside of the "bag" inside of the container. First run, squeese trigger to wet area, leet sit for a minute or two the go back over it until you feel it has picked up enough of the water. It will still feel wet, but as long as it was not picking up any water when passing over the area, thats all you can do. run fans and open a window.
when picking up dry materials use the foam sleeve that slips on and the blue cloth (assuming there all blue) over it, there should be a ring that slides over blue cloth to hold it in place over the foam sleeve, for wet pick up u can use the foam sleeve minus the blue cloth but let it dry out before picking up dry stuff, you can pick up both wet and dry with a cartrige filter that looks simular to a car air filter and it slips over the foam sleeve, but let it dry out after picking up water before picking up dry cause itll just clog it up
This has happened to me twice. Frustrating. The first time I fixed it by half way filling up the dirty tank side, shaking the living bejeezes out of it, rinsing, and repeating a few times until big nasty clumps of **** fell out of the tank. The second time I was able to fix it by half way filling both sides of the tank (clean and dirt sides) with salt water, shaking the living bejeezes out of it, rinsing with fresh water, and repeating a few times with fresh water until big nasty clumps of **** fell out of the tank.