Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

1 Answer

Motorola sbg900 wireless modem

The PC/Activity light on my modem is not on at all but all others are on. My laptop says its connected to the network but I cannot get onto the internet. Thanks in advance for the help.

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  • Anonymous Dec 15, 2007

    Lap top says its connected but it does'nt connect

  • Anonymous Dec 15, 2007

    Lap top says connected but not

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Have you tried powercycling your modem? turn of your computer, unplug the power cord from the back of the modem. wait a minute (literaly). plug power back into modem and wait for lights to come on and stop flashing. power computer back up. Check to see if connections works. Also check your cable connections between the modem and the computer. If all fails contact your Internet Service Provider, who most likely provided you with the modem.

Posted on Apr 08, 2007

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Posted on Jan 02, 2017

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1 Answer

Unable to wireless connect TP-Link TL-WR841ND to Motorola SBG900


DO any of these error conditions show up on the front panel display?

Front-Panel Lights and Error Conditions
Light Turns Off During Startup If:
RECEIVE The downstream receive channel cannot be acquired
SEND The upstream send channel cannot be acquired
ONLINE IP registration is unsuccessful
POWER The SBG900 is not properly plugged into the
power outlet
OR
Light Turns Off During Normal Operation If:
RECEIVE The downstream channel is lost
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If you rent or lease your SBG900 Contact your cable service provider.
If you own your SBG900 Call 1-877-466-8646 for technical and warranty support. Support is available
24 hours a day, seven days a week.

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Motorola SBG900 Assign network address to computer


I guess your modem router was already configured well since it worked already previously. It seems that your motorola router is set to broadcast dynamic IPs (DHCP enabled) and your last connected Pc and laptop were configured with static IP. Please check your "network connection" setting and make sure it is set to "Obtain IP automatically"

Reagrds!

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Motorola SBG900 Connected but not sending and recieving.


its your modem dude.... try to connect it to your main connection..

Jun 16, 2009 | Arris SURFboard SBG900 (49402201900) Modem

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if still having problem contact 9444482052..........jammy

May 17, 2009 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

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See the other post. Change the "channel" on the online settings and that should work.

Jan 12, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

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I have the same modem/router. I had the same problem. I had to call my service provider and they had to put the modem into the system so the ip address would so up correctly. You need to call them and tell them what kind of modem you have. Have the model number and serial number ready to give them. They will have to make some adjustments on their end and they will most likely tell you to reset your modem. After that it should work fine. My worked fine after I talked to them and they made their adjustments. I hope this helps you.

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1 Answer

Can't connect to the internet wirelessly


Well, to avoid confusion, I'd start by doing a factory reset. Insert the straightened end of a paperclip into the reset hole and power up the device to do this. From there, the device should begin broadcasting the default wireless network with the name (SSID) of "Motorola." The DHCP server should also be enabled and if your computer is configured to receive an automatically assigned IP address your wireless network interface should pick up an IP. The security for the "Motorola" network is disabled by default.

Basic troubleshooting from there would be to try to see if you can connect your wireless computer to another wireless network that is know to be working well. Either buy and return another wireless access point or router from a retailer or head to a Starbucks or other establishment that offers free wireless. If the wireless computer is hooking up nicely with the secondary wireless network, you can refocus on the SBG900 as the likely source of the problem.

If after attempting the aforementioned procedures you find that the wireless computer continues to fail to connect to the SBG900 you might have to consider that you have a faulty device. At that point I would consider consulting the manufacturer's documentation.

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1 Answer

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you must define DNS and Gateway!!! Go on My Network Places, right click, again right click on your network, select properties, TCP/IP and in there enter needed IP addresses!!!

Jan 25, 2008 | Arris SURFboard SBG900 (49402201900) Modem

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