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In order to send, the recieving machine and the sending machine need to handshake (agree on setting, etc.)
If, as your description says the phone is ringing, I presume your are the sender.....what you need to hear is the other machine pick up, and then fax screech noises..... Test by calling the receiving fax by regular phone, and you should hear a pickup and fax noises....if not, your machine would never send.
Make sure its set to fax only by pressing the function button and then recieve mode!Keep pressing recieve mode untill it says fax only and press set/ok!Try cleaning the big grey roller at the back of the machine!Good Luck!
Plug a phone in to fax port, Is there a dial tone there also? can you dial a number and make a call from the fax port? You should be able to with a regular phone. If you can't, try plugging in the fax machine to the other port where your phone is plugged in. try sending a fax.If it works there, then the Vonage device or your service itself is the problem.
have you tried a firmware upgrade, depending what happens with the fax tones depending where the fault is. can you ring into the machine? other thing to try is put a handset in the line and dial out or listin to the line?
so many things come in with problem sending and recieving faxs. have you tired putting on ECM mode?
First make sure that the fax button has been pushed and is llit...
The 2820 should have a handset. In order to use manual transmission (when you get to hear all the beeps and whistles) you will need to load the document then pick up the handset. then dial the number, when you hear the recieving fax tone then hit the start button.
The 2820 should also have a hook hold button pressing this will allow you to hear the dial tone and the numbers you dial along with the receiving fax tone. If you dont hear anything when you press this button then you may want to use the volume buttons to increase the volume.
Also remember that if you have not picked up the handset or pressed he hook/hold button the unit will use automatic mode, which is to say that all you will do is load the document, dial the number, and then press the start button.