Question about Roper MHE14XKB Microwave Oven

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Window in the door has slipped down two inches.

How do I get at the glass and then how do I secure it?

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Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

Chances are that the holding tabs have broken off the inner door panel. Unless you can use epoxy or some other material to fabricate new tabs, you'll have to replace that panel.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

window in the door has slipped down two inches. - 5872a03.jpg

Posted on Dec 25, 2008

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The outside glass on the microwave door has slipped down. Is that dangerous and can it be fixed?


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A repair shop who looks at this will know first if door can be opened up and fixed or the door will have to be replaced.

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Hi Bill, I am having a same problem I have managed to order the glass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, the door should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slip in hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner door behind it.

5. Remove the 16 screws holding the inner glass with a special star type screw driver bit no T30.

6. Once you done that the glass housing holding the inner glass can be carefully prised free and taken off the inner door assembley.

7. Once you done that remove and inner glass, and be carefull to leave the glass glass seal intact, clean around the frame housing and the seal then replace the new inner glass and reverse the process.

PS. Becareful of the inner door once you've removed the outer door, as the hinges holding the inner door tend to shut quickly as there is less weight on the hinges.

It will do the job if you follow these instructions.Good Luck. AL

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1 Answer

Microwave door glass has slipped down into the frame


What usually happens is there are tabs on one of the inner door panels that holds the glass up.

If one tabs breaks, the other one soon will, then the glass slips down.

If the mesh / screen is still in place and undamaged, and the door is otherwise undamaged, there shouldn't be any leakage.

You or someone you know may be able to take the door apart and use epoxy to fashion new retainers for the glass.

Or you can usually order the specific door panel piece that you need but if you want to, please reply back with your brand and model number so we can help you.

You have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

4c9c250.jpg

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Hi, I am having a same problem I have managed to order theglass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, thedoor should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slipin hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner doorbehind it.

5. Remove the 16 screws holding the inner glass with a special star type screwdriver bit no T30.

6. Once you done that the glass housing holding the inner glass can becarefully prised free and taken off the inner door assembly.

7. Once you done that remove and inner glass, and be careful to leave the glassseal intact, clean around the frame housing and the seal then replace the newinner glass and reverse the process.

PS. Be careful of the inner door once you've removed the outer door, asthe hinges holding the inner door tend to shut quickly as there is less weighton the hinges.

It will do the job if you follow these instructions. AL (srahbah@hotmail.com)

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Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the screws you need to remove.
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