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Laptop works but after logging off at end of day, user comes in next morning and his d630 is locked up and only way he can get it unlock is to shut down laptop

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  • lynn_longdon Dec 22, 2008

    The user logs onto the network via CAC Card. The user logs off at end of day. When he comes in the morning, it is locked. He didn't say anything about a password.



    I am on my way back over to Bldg 485 to check his standby, sleep, or power saving mode settings and I'll provide more information then.



    Lynn Longdon

  • Dan rogers
    Dan rogers May 11, 2010

    that would be the same password he uses to log on in the morning. So in case i mussunderstood is it locked up like it won't do anything or the password thing?

  • ryantmer May 11, 2010

    The laptop is probably set to ask for the password on resume. You can turn this off, but it would be easier for the user just to know the password...


  • Dan rogers
    Dan rogers May 11, 2010

    is sleep mode or power saving enabled?

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  • 413 Answers

If it does have power stuff enabled i have had some very strange problems because of this so that is usually one of the firs things i check. Of course any network activitiy that tries to connect to that computer when they are logged off might have something to do with this too.

Posted on Dec 22, 2008

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1 Answer

I hit lock instead of log off last time I was in my account


Try to start in safe mode - press F8 as the laptop is starting

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Gateway login


What sort of problem at log in >>?????
Forgot password ?
A "setup password" is a password that you must enter to log into a user account on your Gateway laptop.

This can be beneficial if you have a number of people using the same computer and don't want just anyone having access to your personal files.

But if you are the sole user of your Gateway laptop, then it can be more of a hindrance.
As all Gateway laptop computers run a version of the Windows operating system, you can remove the setup password by accessing the Windows Control Panel.

Click on the "Start" menu.


Select the option that reads "Control Panel." If you're running Windows Vista or Windows 7, this will have its own listing in the "Start" menu.

If you're running Windows 95, Windows 98, Windows ME or Windows XP, this will be found under the "Settings" sub menu.

Double click on the icon that reads "User Accounts."
Click on the name of the account that has a setup password that you want to remove.


Click on the "Remove my Password" option.
Enter your current password into the appropriately labeled box.


Click the "Remove Password" option.
Click "OK" to save your changes and exit the "User Accounts" utility.

The setup password will have been removed from your account, and you will be no longer prompted to enter it when you boot up your computer.
Unlock a Gateway Computer

Getting locked out of your Gateway computer can be frustrating, especially when you have school or work deadlines.

You can get locked out of your Gateway computer in cases where a password protected screensaver became corrupt, or if the you have set the default screensaver to use a screensaver that does not exist.

Gateway computers come with Microsoft Windows XP and 2000, including the professional versions of both. Knowing how to unlock your a Gateway computer can save you time and irritation.

Press the "Ctrl," "Alt" and "Delete" keys on your keyboard simultaneously to unlock your Gateway computer.


Type the last logged-on user's login information and click "OK" if you see a locked computer message along with "Only domain/username or an administrator can unlock this computer." Press the "Ctrl," "Alt" and "Delete" keys once again when you see the Unlock Computer window disappear. Log on as usual. Method 2

Shut down the locked Gateway computer by using the Microsoft Windows Resource Kit Shutdown tool.

This tool shuts down and restarts a Windows 2000- or NT 4.0-based Gateway computer.
Note the dialog box that comes up called System Shutdown.
Wait for the shutdown timer to run out and see the Welcome to Windows box displayed on the screen.
Press "Ctrl," "Alt" and "Delete," which unlocks the computer.
Log onto your Gateway computer normally.
Method 3: Backup, Modify and Restore the Registry

Click "Start" and "Run," then type in the command below in the field box exactly as printed:
%SystemRoot%\system32\restore\rstrui.exe
Click "Create a Restore Point," then click "Next" on the Welcome to System Restore page that appears.
Type any name for the restore point, then click "Create" on the Create a Restore Point page. Click "Close" after creating the restore point.

Perform this procedure before you make changes to the registry, just in case you make an error; otherwise, incorrect registry changes could create serious problems with your computer.
Click "Yes" if you receive a prompt to turn on System Restore at this point.
Clear the "Turn Off System Restore" check box by clicking on it, then click "OK," and repeat.
Click "Start," then type "regedt32.exe" (without the quotes) in search field box to modify the registry and unlock the computer. Press the "Enter" key on your keyboard.
Locate the scrnsave.exe value under the registry key below:
HKEY_USERS\.Default\Control Panel\Desktop
Click "String" on the Edit menu, type "logon.scr" (without the quotes), then click "OK."
Look for the ScreenSaverIsSecure value, then click "String" on the Edit menu, type "0," then click "OK."
Quit the Registry Editor
Click "Start" and "Run," then type the command below exactly as printed to restore the registry, then click "OK":
%SystemRoot%\System32\Restore\Rstrui.exe
Click "Restore My Computer to an Earlier Time" on the Welcome to System Restore page, then click "Next."

Note your computer may already be selected to restore to an earlier time--in this case, just click "Next."
Click the system checkpoint on the Select a Restore Point page. Click "Guided Help (Registry Backup)," then click "Next" on the "On This List Select the Restore Point" area.

Click "OK" if you see a System Restore message listing all the configuration changes it will make. Click "Next" when you come to the Confirm Restore Point Selection page.

System Restore will now restore the Windows XP configuration you had at an earlier time, and then it will restart your Gateway computer.

Log onto your computer as usual, and then click "OK" when you see the System Restore Confirmation page.

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