Cannot Access Remote UI but can access Fiery Webtools.
I can ping it, but the RUI will not open.
The option is selected on the Copier (Remote UI)... IP and DNS are
correctly setup because I can access the Fiery WebTools. When I click
on 'Remote UI' it doesn't open. Other than the Remote UI option is there something else I need to select or configuire?
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The fiery network info can be found by pressing the small "i" in the bottom corner of your screen and selecting the config option. You can also access fiery settings by pressing "utility/counter" followed by "controller detail".
If you access the copier from your desktop by entering the IP address in the address bar in internet explorer you'll see the remote user interface (RUI). You can edit the address book easily from there - it shouldn't take long to figure out once you're in the RUI screen
Fiery.. you would need to acess the fiery network controls from the touch panel. on the copier, reset up the ip address etc. reboot the fiery. Fiery are a bit different from the standard acess to a nic card on a machine. Again I really am not familiar with Cannon. Thou I would recomenend searching for a Fiery set up manual,
Remote UI probably has not been installed on copier. Get a technician to come out and use SST to load RUI onto your copier. They should upgrade firmware to latest version at same time.
Don't forget you can also pull scan over the network using Canon Network ScanGear Tool in case you would like to scan.
It sounds like a driver issue to me. Are you sure you are using the correct driver?
Check the other computer that it printed fine from and compare settings/PPD.
You can also do a collect from both InDesigns and review the report file to see any differences.
There is a totally different driver that needs to be used if a Fiery is installed.
Also, you final line in the first posting sounds more like a "ghosting" issue and not an application issue.
I would deffinately identify the driver, you can download the driver files from the IC-409 by typing in the IP address in your browser and clicking on the "Webtools" logo. A pop-up will apear giving you access to the drivers and Command Workstation.
Have you tried opening and re-submittin g the file from Command Workstation?
You could also PDF the file and see if you get the same results, this will identify if it actually is an InDesign issue.
Check if you can still connect to the the camera's UI, connect it to a router or computer. Try to ping its IP address and access the camera's UI, if ur able to access it, try to do the firmware upgrade again.