As stated above the 5/6gb units and the 20 gb units use the same scroll bars but they sit on different metal platforms. The platforms are not interchangable. The only way to do it is to remove the old/broken scroll bar from the 20gb metal platform. Then CAREFULY peel the working scroll bar off the 5gb platform be very careful the unit is in multiple layers of plastic and is very FRAGILE. Re attach the working scroll bar to the 20 gb platform and gently plug the little tail into the slot on the motherboard.
OR, buy a working 20 gb scroll bar from ebay. two screws and you're done.
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I am having the same problem. Resetting it doesn't work and now it's locked all the time and I can't do anything with it! There are no suggestions on the iriver website. Have you got any other solutions to this problem?
This usually happens if the iPod wheel is defective, sometimes caused by getting in contact with water sometimes simply through wear and tear. If you're out of warranty, There are specialized online tutorials with iPod Repair instructions that will guide you through the steps of taking it apart and replacing the wheel altogether otherwise you'll have to send it to any third party iPod repair service and they'll replace the wheel for you.
They don't make a battery for the player. My experience with iriver is that they only replace your player with another refurbished one if it's under warranty. Contact iriver.com and go to support, they will help you to a certain point. Sounds like some music files are corrupted, did you download them from Limewire? Lots of nasty stuff out there. Remember your player is a Hard Drive just like your PC and can be damaged by improper disconnect from your PC.
My Daughter's iRiver scroll pad must be stuck...it just keeps scrolling. She says nothing happened to it. Never got wet etc. I am going to attempt to open it and see what it looks like. The one post says it is very easy, but gives no information. I called the company and they have no USA service centers at all...so if it is out of warranty you are out of luck. They say they hope to have a repair center soon...but it sounds like a company running out of a garage. Good luck and buy some other brand.