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Scanner locked

shyam_person on Dec 22, 2008

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my multifunction xerox workcenter m15i showing scanner locked. how to solve this problem
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Same Problem

Apr 14, 2009

-   Hey thanks a lot, it definitely helped. -   Guest

Best Solution

posted on Dec 22, 2008
Very Helpful)

tryit

Rank: Guru  Xerox ExpertXerox Expert
Rating: 88%, 1084 votes
There is a lock that has been hit and has the scan lamp locked.
Where to look is on the botom of the scanner. Look in where you remove the copies, on the bottom of the scanner you will see the only green part there, it is about 2 inches long and a half inch wide.
Turn the machine off, reach in and push the latch full IN, toward the back of the machine, then pull it our toward you until it snaps into place fully forward, It may be a little tight with it against the lamp carriage, but once you get it latched forward it will return to normal.
That latch is easy to hit when you are removing your copies from the tray.
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