There is a lock that has been hit and has the scan lamp locked.
Where to look is on the botom of the scanner. Look in where you remove the copies, on the bottom of the scanner you will see the only green part there, it is about 2 inches long and a half inch wide.
Turn the machine off, reach in and push the latch full IN, toward the back of the machine, then pull it our toward you until it snaps into place fully forward, It may be a little tight with it against the lamp carriage, but once you get it latched forward it will return to normal.
That latch is easy to hit when you are removing your copies from the tray.
Document feeder on the Xerox M15i seems to spin and not accept pages. Replaced roller but problem...
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Document feeder on the Xerox M15i seems to spin and not accept pages. Replaced roller but problem still exsist.