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I am asked for a password yet I have not put one in model MDHD500-UE

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  • alanbergman Dec 22, 2008

    Thanks. It is an external drive. It is a Mac OS10+. Not in the middle of any operating system,installation or recovery/repair.
    Firstly I am unable to get into the internet. I then use diagnostics and after choosing NETGEAR then asked for a password

  • alanbergman Dec 22, 2008

    Thanks for your help. I must tell you that this is an intermittant fault. password did not work I got a request for a WEP password!!!
    thanks for your help

  • Craig The Geekinator
    Craig The Geekinator May 11, 2010

    Upon first read of your problem, I also initially presumed it would be a simple motherboard/CMOS password null-reset as addressed by "alan_gigi". However, your "MDHD500-UE" is an Iomega hard-disk-drive (probably external), right?

    If yes, please post back with, as best you can describe, details of exactly ... when/where/by what ... you are being required to input a password. Are/were you in the midst of an operating system (i.e., Windows XP, Vista, etc.) (re)installation or recovery/repair?

    "Today's the best day of my life...and NOW you're part of it!"


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A Macintosh'er huh? I presumed you were a PC user since that's where your problem was placed (i.e., All Products > PC Desktops > Troubleshooting). No-harm, no-foul though, so don't sweat it. No panic buttons here.

I used to be an avid (heck, expert) Mac user, but that was many years ago, before circumstanses forced me to be weaned off of it. However, lucky for me, and you as well (I hope), this is not a problem localized in Mac.

When you say "NETGEAR", you're talking about a router or hub, right? If so, the fix should be relatively easy-peasy. Go here and follow its instructions.

Good luck, and please post back to let me know how things work out, or if you have any further questions.

"Today's the best day of my life...and NOW you're part of it!"

Posted on Dec 22, 2008

  • Craig The Geekinator
    Craig The Geekinator Dec 22, 2008

    "I must tell you that this is an intermittant fault." ...

    ??? -- it requires password input sometimes, and sometimes not?

    "password did not work" ...

    The beginning of the NETGEAR checklist I provided a link to is only a first stab attempt at simply avoiding having to perform a next-step reset.

    "I got a request for a WEP password!!!" ...

    That's still OK. If you continue on past the first step by resetting the router, you should then be able to work with the WEP key (if necessary) from within the then accessible router's configuration GUI module. Reconsider following it thru to completion.

    Good luck, and please post back to let me know how things work out, or if you have any further questions.

    "Today's the best day of my life...and NOW you're part of it!"


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  • 34 Answers

Ok, maybe someone has set a password in the CMOS or motherboard configuration. To remove the password, open the casing of your computer and remove the battery, and replace it after 30 seconds. that's it. hope this solves the problem.

Posted on Dec 22, 2008

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