Question about Tomtom One Europe v2 GPS Receiver

2 Answers

4 Maps Installed, only 3 Visible

I have a TomTom GO 910 with 4 Maps installed. Canary Islands, Guam, North America and Western & Central Europe. When my TomTom is connected to my PC I can see all 4 maps in the windows file structure and I can also see the maps in TomTom HOME in "See contents of your device". Despite all of this, I can only select the first 3 maps when I 'Switch Map'. The map of Europe does not show and therefore cannot be used. I have reset the device and restored it from a backup when it was last working correctly. As I live in UK this problem is rather annoying. Does anyone have a solution or should I move to Guam? Thanks  Tony Barber.

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  • barber_tony Dec 31, 2008

    Hello, apologies for late reply as I have been away for Christmas.
    App version 7.903, Map version 710.1561 which was bought, downloaded and installed on 19.12.2007.
    Hope this helps.
    regards,
    Tony.

  • barber_tony Jan 09, 2009

    Thanks for trying Jon but this is not problem as the TomTom Go 910 has a 20GB Hard Drive and mine only has about 8GB of data on it.
    Cheers,
    Tony.

  • barber_tony Jan 12, 2009

    Thanks 'Trail of Dead'.
    I have been communicating with TomTom since 19/12/2008 without a result as yet. I have provided them with a copy of my invoice from 19/12/2007 when i bought the map from the TomTom website but they seem rather slow or reluctant to provide a solution for me.
    I'll keep my fingers crossed.
    Thanks,
    Tony.

  • barber_tony Jan 12, 2009

    Thanks 'Trail of Dead', I think you are correct.
    I have been communicating with TomTom since 19/12/2008, have provided them with every conceivable detail and screen shots of my TomTom files, a copy of my invoice and receipt from buying the map from their website on 19/12/2007 but they have still not offered the solution.
    I don't know why they are so slow or reluctant but guess I will have to remain patient and hope they come up with the meta file.
    Regards,
    Tony.

  • frenchman108 Mar 30, 2009

    I have just upgrade my TomTom 910 Western and Central Europe Map after several years of trouble free use. I purchased the map upgrade via TomTom Home and after a very long dowload installed it on my TomTom along with a software upgrade that was recommended as well. Ever since then I can't see the European Map - I can do a restore and get back to where I started but in whatever sequence I try the map and software upgrades the map is not visible. Contacting TomTom was my next approach but reading this chain looks like TomTom don't really care once they have your money.

  • Joshua Carpenter
    Joshua Carpenter May 11, 2010

    What application version do you have installed? What version is the Europe map? Depending on the version of the map the application may need to be updated to view the newer map.

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You may have run out of memory for the full map, your device can use a 2Gb max SDcard which should be enough for all your maps. It will have put placeholder there and tryed to drop the full map but you can only see the bit it could store to the memory.

Posted on Jan 04, 2009

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For map versions 7 and above, you have to activate you map with a meta file, that only TomTom can provide. If you don't have the activation file, then you won't see the map. If you own the map legitimately, a call or email TomTom for the activation file.

Posted on Jan 10, 2009

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