Question about HP PSC 500 All-In-One Printer

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Printing from black cartridge is illegible. Color cartridge OK

The message on the printer said: "verify cartridge 15 (06615A). The printer would not work. I replaced the cartridge with a new one (hp15 (06615DN), the same number as the cartridge I had been using, and the printer worked, but the print was illegible. This is true when printing from the printer, and from my computer.

This is a new problem that I have not experienced before

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  • 2 more comments 
  • janelle987 Dec 22, 2008

    How do I access the utility page in the HP print driver to flush it out? (This was Bubbabear64's solution to my problem.)

  • janelle987 Dec 22, 2008

    I have tried Jithin4043's suggestion to try and reposition the cartridge. It did not help.

  • janelle987 Dec 22, 2008

    I have performed a restart and partial restart procedure on my printer. The print, when printing from the printer, is a little clearer, but still not good. One line is missing the bottom half of the print, and 50% of the lines are faint, but legible.

  • janelle987 Dec 24, 2008

    I have changed my black cartridge (two times), and finally have good print, but a couple of lines still show only the top part of the print. Any suggestions on this one?


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You are experiencing what we call a clogged print head.
The simple solution is to use the HP utility program. If you are on a mac hit the Apple and the F key to do a find for HP, if on a Windows or Vista machine go to the search area on the bottom right and look for HP or go to programs and look under Hewllet packard and you should see the program.

Run the program. Inside you will find an area where it says to clean your print head. Put in some scrap or fresh paper. Run the flush or clean print heads part, then check your print. If it still has faint lines, run it again and repeat until the print looks good.

Posted on Dec 24, 2008

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In order to allow you to do this, go to the "start" menu on your computer. Then click on "settings" or "control panel." Navigate your way to your "devices" and then "printers." Right click on the printer icon for your printer and click on "properties." Then click on the "color" tab. Check the box that says "grayscale" and check the box that says "black cartridge only." This will allow you to print using only the black print cartridge in your printer without a color cartridge. At least this works for my printer. The process should be the same for yours, or something similar. do this with the old color cartridge still install. happy holiday

Posted on Dec 22, 2008

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This sounds like a bad ink cartridge replace and try again!

Posted on Dec 22, 2008

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Hi and welcome to FixYa,

With the indulgence of the others....

Often, symptoms as you described would indicate a corrupt printer driver. If the printer is printing but the printout is unrecognizable and not a true reflection of the Print Preview, then somewhere, the print data is not interpreted correctly. This could be at your computer side or the printer's side.

Initial course of action would require that the old drivers be un-installed and an updated version suitable for your Operating System be installed. Should this not address your concern adequately, then it could be assumed that the printer is at fault.

Should the printer be deemed at fault, pls try to do a reset by unplugging the AC mains connection and the connection to the computer. After an extended period of time, plug in the printer and try a self-test or print a test page on the printer alone. At this point it must not yet be connected to the computer. If the printer does not have a self test/print or fails, then connect to the computer. Perform partial reset as detailed here.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 22, 2008

  • Louie  Role
    Louie Role Dec 23, 2008

    Hi again and appreciate your postback.

    "50% of the lines are faint, but legible" is 50% towards the solution. Now that the partial reset has been performed, cleaning then has to be accomplished. Pls try:

    • if you are using Windows XP, goto Start, Printers & Faxes;

    • if you are using Windows Vista goto Start (orb), Control Panel, Printers;

    • right click on the HP PSC 500 icon;

    • click on Properties;

    • on the pop-up HP PSC 500 Properties window, pls look for any tab that refers to Utility or Maintenance or click on the Printing Preferences button;

    • click on the Features tab;

    • look for any button/selection that refers to Utility or Maintenance or click on the Printing Services button;

    • look for and perform any cleaning function as shown.

  • Louie  Role
    Louie Role Dec 25, 2008

    Your recent post describing "a couple of lines still show only the top part of the print" indicates a big improvement on the initial problem "print was illegible" and the previous "50% of the lines are faint, but legible".

    Your recent description would still be a partial print head blockage/clogged. And again could be resolved by cleaning. Other than performing the same cleaning routine, an alternate is to see if there are cleaning solutions available. These cleaning solutions are contained in ink cartridges similar to the regular ink cartridges. However, their purpose is for cleaning and diluting, softening hardened clogged, dried up ink deposits in the print head.

    It would seem that this is your last but best option to fully clean a stubborn print head.

    Pls see if you can acquire this cleaning solution.

    Merry Christmas.


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It can be also due to the improper fixing of the cartridge on the case.try to connect it properly. thank you

Posted on Dec 22, 2008

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You can run the utlity program in the HP print drivers to flush it out. Sometimes if the cartridge is refillable, this result can happen.

Posted on Dec 22, 2008

  • Tim Babcock
    Tim Babcock Dec 23, 2008

    I don't know what operating system you are running. Go to printers and faxes. Move the mouse to the printer. Press the right mouse button and select properties.

    Press the printing preferences button. Press the services tab. Press the service this device button. Select clean the print cartridge button.

    Make sure that your HP Software updater is on as well to check for updates to the drivers as well. If it's on it should update them automatically.


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