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Numbers in atorage are getting unreadable - Office Equipment & Supplies

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Which printer model do u have ?

Posted on Dec 22, 2008

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Hi and welcome to FixYa,

Initially, pls postback the exact model number. Further pls include what software application is being used and a more consice description of the problem.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 22, 2008

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Posted on Jan 02, 2017

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Why is the photocopy and scanned document coming out dark and unreadable?


Hi there, my name is Lisa and I'd be happy to help you with your J6410. I understand your copies and scans appear dark and unreadable. Although you may not be seeing vertical bands, lines, or streaks through your scans and copies, I feel the following document might help you to troubleshoot the issue you have described:
HP Officejet Flatbed Scanner All in Ones With ADFs Vertical Bands Lines or...

Since the issue occurs when you perform both copy and scan tasks the issue is somehow related to the hardware and not to the software. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.

If the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

I hope this helps.
I work on behalf of HP.



:)

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