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I bought my son a logitech camera and he is trying to skype me and the screen is saying webcam is in use in another program and we do not know why

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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 12, 2009

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Hi, i tried using skype with logitech quickcam but pup-up told me this message: Another application (communications helper.exe) tries to access Skype but we are not able to respond. Try to restart the...


The easiest thing to try is just disabling "Communication_Helper.exe" in Skype. Go to Skype / Tools / Options / Advanced, and at the bottom you will see text that says "manage other programs' access to Skype". Click that and you'll get a window, which should list "Communication_Helper.exe". Deny access to that (don't remove it, because it will just come back), and try your call again.

Be aware, however, that this is only a quick fix and does not solve the problem. When Logitech and Skype have problems like this, they can be pretty big ones, and can cause performance problems as well as interface problems.

The Logitech QuickCam application software is not required for the Logitech Camera to function properly in Skype. If you are not using the QuickCam application for anything else, then you should seriously consider uninstalling it.

That will solve this problem, and various other potential problems and performance issues, permanently.

To uninstall it just go to Control Panel / Add or Remove Software (or Uninstall a Program in Vista/7), find "Logitech QuickCam" (NOT Logitech Camera drivers), and uninstall.

Then reboot to get rid of the background processes, and test Skype again.

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My daughter is using logitech and my son is using skype. After visiting with my daughter on logitech, my son can't see or hear me on his computer, but we can see and hear him. If I go back to logitech and...


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If the webcam is plugged into the USB just unplug it - when its not running - and wait a couple of seconds before plugging it back in
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I have bought a Logitech Webcam and I get the message that I have installed it correctly in my Windows XP home PC. The problem is that the camera works only with Wndows Exlprorer (through My computer). Any...


1. Your Skype setup should have selector to let you use the camera indepenently but the Logitech camera utility will have to be disabled or the program exited.
Remove the Logitech camera from the " startup group in the start up window in the startup folder in the program files. this should stop the Logitech program from loading and give the Skype program access to the camera.

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It keeps sayin my webcam is in use but its not


Normal 0 This ptogram will eliminate your problem of the camera being busy or being used by another program. Really works great.

Double click on this site http://download.cnet.com/SplitCam/3000-2348_4-10500269.html
And then click on Download Now (3.5MB)

  1. Install Splitcam saying yes to everything during installation including the any warnings.

    2. Then run the Splitcam program by double clicking the downloaded program.

    3. Clicked on "Video" at the bottom right of the program window and selected your cmera.

Note: This will result in your camera being switched on and viewable in the
SplitCam program.

4. Opened up Skype (or other messengers) and go to "Tools" then "Options" then "Video settings."

5. Also setup your “Audio” while you are there.

6. Selected "SplitCam Capture" as my webcam, then click on save.

7. Webcam image will appeared in Skype or what ever messenger you are using.

Hope this Helps. Bud

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I bought a new logitech web cam and I don't know how to use it.


Depending on what you installed when you put the disc into the computer would depend on your results. Normally to video conference you need to have the same program and both have cameras. With a program like Skype you could have the webcam and the other person could just talk to you without the cam if they didn't have one. Logitech has a control program that starts automatically when the computer starts up. Unfortunately it causes problems with the camera if you try and video conference with another video program. Make sure befor you start another video program you turn off the logitech control panel in the lower right of the windows bar by the clock. Good luck. RAC

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"webcam already in use by another application"


Normal 0 This ptogram will eliminate your problem of the camera being busy or being used by another program. Really works great.

Double click on this site http://download.cnet.com/SplitCam/3000-2348_4-10500269.html
And then click on Download Now (3.5MB)

  1. Install Splitcam saying yes to everything during installation including the any warnings.

    2. Then run the Splitcam program by double clicking the downloaded program.

    3. Clicked on "Video" at the bottom right of the program window and selected your cmera.

Note: This will result in your camera being switched on and viewable in the
SplitCam program.

4. Opened up Skype (or other messengers) and go to "Tools" then "Options" then "Video settings."

5. Also setup your “Audio” while you are there.

6. Selected "SplitCam Capture" as my webcam, then click on save.

7. Webcam image will appeared in Skype or what ever messenger you are using.

Hope this Helps. Bud

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