Question about Lexmark Z845 InkJet Printer

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Label sheets won't feed, jam

Lexmark z845, about a year old, won't feed cd label sheets. Been doing fine until last few months. Have to "force feed" like the rollers are dirty and slippery and can't grab the label sheets. If they do grab, the label sheet will turn sideways and jam. If that's the problem, how do I clean the feed rollers (or roller)?

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  • skyking310b Dec 23, 2008

    Thank you for the suggestion. I won't have access to the printer until Sunday. I will try your suggestion then. Is there a pictorial or schematic of the Z845 printer I can refer to? If I have to partially disassemble to clean the paper path, a diagram would help. I have partially disassembled, cleaned and reassembled an HP Color Laser printer, so this small inkjet is no problem. Would like to know any obstacles I may face.

  • skyking310b Dec 23, 2008

    Thanks. I guess that brings up a final question of what's the best cleaner for the rollers, one that will preserve and not deteriorate the roller surfaces further? I'm used to using alcohol and swabs from cassette servicing. I'm sure there's a better cleaner for printer rollers. Any suggestions?

  • skyking310b Dec 29, 2008

    Ajkill, thank you! This morning at church I was able to clean the rollers visible through the front panel that allows access to the cartridges. I used Q-Tips and alcohol and cleaned what I could get to. After powering it up, I put a few sheets of the CD labels in and hit the manual feed button several times and they all fed through perfectly. Problem solved. Thanks again. I just wanted to make sure there weren't any problems others had with cleaning the rollers before I attempted it. Always better to err on the side of caution.

    Regards,

    skyking310b
    Colorado

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


good luck..

Posted on Dec 22, 2008

  • Anand Kumar
    Anand Kumar Dec 23, 2008

    In the Lexmark printer the parts you can open is only the paper tray and then top cover which provide access to all the rollers , and clean the rollers which are visible to you ....Sorry no diagrams ...


    Good luck...


  • Anand Kumar
    Anand Kumar Dec 25, 2008

    I guess any cleaning which is able to remove dirt from the rollers is good , alcohol and swabs are good enough...

    Good luck...


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