Question about Whirlpool GU2400XTP Built-in Dishwasher

18 Answers

Whirlpool gu2400xtps6 leaks at bottom

Any help is appreciated. I have a Whirlpool Quitet III model #GU2400XTPS6.

I have a leak at the bottom of the door. I have removed the front panel and also the retaining screws for the inside panel so as to clean the vents on the bottom of the white inner door. I reassembled the panel and ran the washer with the front panel off. It seems to splash at the bottom corners into a tray and when the tray gets enough water in it, then it overflows at every spray pass. I have seen other recommendations and tried them all. I use only dishwasher detergent. I have run a full cycle with white distilled vinegar. I have confirmed the unit is level and square (twice). It seems to me that this little "gutter" is supposed to be there for catching water and then funneling it back into the machine. I have checked and cleaned the gasket and the touching area of the inner door. I saw a post (on another site) that said she fashioned a sort of deflector but that does not seem right. I have tried to give you as much information as possible but I am willing to try anything at this point. No relief from whirlpool

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  • 22 more comments 
  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    I have run the washer without any soap and done the vinegar thing just to make sure prior to this post so the oversuddsing is out. The arm seems to move freely as it is in a different position everytime I open the door. It does wobble on the axle but I am assuming that is normal and it does appear to be balanced. The question I have is how would you check for abnormal spray patterns from cracks in the arm? I have inspected the arm and there does not appear to be any cracks or holes but I may just be missing them. Thanks

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    I have run the washer without any soap and done the vinegar thing just to make sure prior to this post so the oversuddsing is out. The arm seems to move freely as it is in a different position everytime I open the door. It does wobble on the axle but I am assuming that is normal and it does appear to be balanced. The question I have is how would you check for abnormal spray patterns from cracks in the arm? I have inspected the arm and there does not appear to be any cracks or holes but I may just be missing them. Thanks

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    The diagram you provided is not the one I need. If you go the door and latch parts diagram and look at #3. This should be the inside door panel but looking at from the front of the machine as if the cover is removed. At the bottom of #3, the very bottom line, there is is a "gutter". The diagram is a little misleading as it seems the the bottom line stops at the 6 o'clock position but it actually curls up to form a sort of gutter. When I have the stainless steel cover off the front of the dishwasher and observe while the washer is running, I see a small spray of water come through on either of the bottom corners. The spray seems to happen at the exact moment the spray arm passes each corner. The water collects in the "gutter" I described before and when it gets full enough, it actually splashes out and down the front of the dishwasher door right under the gutter. I have tried adjusting the door. Please respond either way, if you need more information, or if you need more clarification. I tried to post the picture of the diagram but it would not paste. Thanks for your time

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    cleaned it and positioned it back into the guide and still leaks but thanks for trying

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    can you adjust the fill valve and how high should the water be in the tub?

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    i am not seeing the screws you speak of. I removed the lower spray arm and can see that filter and it is held on by 3 (maybe 4 but I cannot see under the drain pipe) allen wrench bolts.

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    please see above postings. I think I have explained the problem thoroughly. feel free to ask me questions.

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    Weatherstripping along the bottom is not the answer. I want to do the job right. This d/w did not leak for 2.5 years without any additional weatherstripping

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    was responded to with "does it have a plastic spray arm?" the answer is no it does not. It is metal

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    there is no gray stuff .. next please

  • Phillip Fritz
    Phillip Fritz Dec 29, 2008

    I do have a new gasket for the door on the way.

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    got a new seal for kicks and giggles. installed and still leaking. I said there was a gutter in an earlier post and have since realized it is just the from part of the tub and the inside of the door just kind of interlocks with it. it seems it should still be able to drain. I have checked the float and it works but I may be getting too much water in the tub but how do I know.

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    reinstalled new gasket. last post said there is definitively 8 torx screws under the lower spray arm. I removed the arm, 3 visible screws, undid the drain tube (there is a clip and connection just before the elbow to the vertical exhaust, pulled up the thing that looks like a gear (sorry no real name) that has a filter screen after removing the hidden 4th screw and there is no place under this for 8 screws. everything is aligned. how much water is supposed to be in the tub during a normal cycle? I have about 1/4 inch, if that, at the front of the tub. it is just over the lip of the float and not even enough to rais the float although it moves freely. Thanks again to all who have helped!!

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    the mobilian responded :"Dishwashing detergent is a no no
    there is your cause for the leaking.

    if you notice, i said I use only dish "WASHER" detergent. but thanks anyway.

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    mike 151 responded: Ther might be a broken hose in it contact you mantnes copany.

    I don't even know what this means.. sorry.

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    ginko repsonded : I do not understand well your description.

    All water stays inside the tub and is sprayed, and get out only through the drain hose, check the pump hose and drain lines, that is not leaking water from there, and getting to the front of the appliance.

    Me..

    I can see that the water is coming from the left and right hinge area. I can watch the water come through (with the front cover off) right at the bottom. I do believe it is a "surge" problem with the water on the bottom of the tub but the amount of water does not seem excessive.

    Thanks again,
    -rhinostack--

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    zabedav

    Rank: Wiz
    Rating: 76%, 50 votes

    Locate and removed the 2 screws that secure the console to the cabinet. Tilt the console back, and remove the 2 gold clips, and disconnect the wiring harness plug. Tilt the entire cabinet forward and off of the base. The pump is at the front of the machine. If there is grey "stuff" at the very center front of the pump, or there is water leaking at the seam, it's toast. :) good luck keep me posted



    Comment posted on Dec 29, 2008
    Locate and removed the 2 screws that secure the console to the cabinet. Tilt the console back, and remove the 2 gold clips, and disconnect the wiring harness plug. Tilt the entire cabinet forward and off of the base. The pump is at the front of the machine. If there is grey "stuff" at the very center front of the pump, or there is water leaking at the seam, it's toast. :)

    Comment posted on Dec 29, 2008
    step 1 The water level in the tub should never be above the top of the heater element if the float is working properly.
    Start a cycle and look at the water level after it has filled and begun washing. Real quick way to tell if the float is stopping the water before it overfills. Sometimes the float cup can become lodged in the switch lever below. Only a visual exam of the float as you lift it manually will determine if it indeed trips the switch as it should. When the float rises up, the water coming in is supposed to stop.
    step 2 Thet vent serves 2 purposes...to let the steam out during the dry cycle and to allow air pressures to equalize in the tub during the wash. With the vent blocked the water could pressure up that inner door area and leak.

    Me....

    I have checked and there is no gray stuff. The float stops the water and does not fill up beyond the heating element. I am intrigued as tht pressure equalization and need to know how to check this. I have removed the control unit and it seems the flaps are moving freely..

    Thanks again to all ..

    --Rhinostack--

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    responded by:
    gymowner

    Rank: Wiz
    Rating: 81%, 78 votes

    It's the bearing, I had the same thing and it drove me nuts, so after replacing every other part a guy asked me if I changed the bearing, where the chopper is, and it ended up being that little bearing . I just happened to be looking at the posts and yours caught my eye, normally I stay away from appliances, and stick to electronics, but I remember this well, as I was determined as you seem to be, like one step more and it was going in the garbage, lol. You may as well change it, and see at this point, the chopper and bearing usually come together but I am not going to swear to that, but check it out

    Me...

    What bearing are you talking about and how can it cause the leakage? Thanks for looking around!!

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    Responded by:
    9bear

    Rank: Guru
    Rating: 86%, 12 votes

    Hello, I have seen this problem b-4 with another manufacturer (frigidaire) now this has only surfaced in the last year and there is a kit available for it, sometimes these maufacturers by product from each other and put their own name on it. When this happens to much water is in the front area the reasons are too much water getting between the seal in the corners you can try building up the seal in this area. Also the fill valve could be letting in too much water and the lower spray arm is pushing too much water in the direction of the door. I hope this helps good luck
    Comment posted on Dec 29, 2008
    Hello, reguarding the water level what you can do is look at the wiring diagram it should tell you the length of the fill cycle,eliminate this as a possible cause. you could try cutting the pressure back slightly to slow the flow (at Valve) of water in the interm. I see that you have ordered a seal, if the original has become to gummy in the corners this could solve the problem you have. good luck

    Me...

    I have installed the seal.. I know of no "kit" as I have called Whirlpool on your previous post (which I thank you for). I do believe this to be a surge problem but the water level is correct. Thanks.

    It seems everyone is diligently working to solve this for me ... we are alike in that tenacity of cure can be overwhelming. thanks to all!!!!

    --Rhinostack---

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    responded by:
    appldoctom

    Rank: Wiz
    Rating: 84%, 46 votes

    wow there's a lot to read too see where youv'e been with this so i may be redonedent in some of my instruction.i have personly repaired near 2000 dishwashers.so here goes1 .lower spray arm dose it have any blocked jets or is it cracked at the seams.2 is there any sudsing going on.some of my customers do not realize they are introducing dish soap in to dish washer then it sudses up and over flows.

    Me....

    I have checked for leaks and cracks and blockage. none found.. never use anything but the appropriate detergent for a dishwasher ..thanks for trying though..

    -Rhinostack-

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    Responded by:
    mosthated357

    Rank: Guru
    Rating: 87%, 23 votes

    Hello,
    What you need to do is on the lower part of the dishwasher on the lower ineer door theres a peice thats not baffled this allows water to escape out onto the floor seems to be a manufactures defect you need to install a deflector in front of the vents to block the water from splashing out and knock it into the pan where it belongs.. I hope this helps

    Me....
    This looks intriguing. Can you be more specific where I should put this deflector and what I may be able to make it with and secure it?

    ---Rhinostack---

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    responded by:
    johnnyboy32

    Rank: Wiz
    Rating: 82%, 14 votes

    what kind of leak, gas air ,,ley know ,,if you have gas leak ,get a small cup of dish soap w/ water appy towards leak if bubbles ,,thats it ,, gas connector may not be tighten correctly ,,if air maybe a small tear in exhaust hose ,,thank you

    Me...
    No, I do not have a gas leak ..thanks

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    I appreciated the attention payed to the previous posts by this Wiz. Some of the other respondents seemed to have canned answers and were just trying to play a numbers game to get paid. I realize it is not a lot of money but the information given by artiaco07 was thoughtful, helpful, and ultimately provided the solution on a long and frustrating diagnosis. Thanks !!!!!!!

  • Phillip Fritz
    Phillip Fritz Jan 04, 2009

    Responded by (There are two replies shown here)





    artiaco07

    Rank: Wiz
    Rating: 80%, 65 votes


    If your door gasket does not solve the issue at hand we need to go back a few steps to where you removed the spray arm and say 3 maybe 4 allen wrench looking screws. that filter plate should have a total of 8 screws holding it in place. if any of those screws are missing or if the manifold tube in the back is misaligned those are all reasons water would splash out of the front. so to recap..
    1. Door seal
    2. 8 screws in the filter below the spray arm. and seal inside is in place.
    3. Make sure manifold tube going into the filter is aligned correctly.
    4. Last but not least replace the bottom door seal. it is difficult but if aligned correctly then should slide right into place.

    Thanks let me know if this helps




    Comment posted on Jan 04, 2009
    ok i think i remember a solutio to this problem and sometimes it is not a visible problem.. more people think you have the impeller style motor with the 8 screws they keep telling you to look for. however i know that your problem does not originate from the motor. try these steps.
    lock the upper spray arm with either rope or a zip tie in position going from left to right so that the spray arm cannot run water towards the door.

    run the dishwasher and see if the problem continues. if it stops replace the upper spray arm. your water level is correct. you should only have about a 1/4 inch.

    something else you can check is your 3rd level spinner which is located on the top make sure that is still there which i am assumin still is. let me know how that works out. if problem persists i have 1 other thing to check.

    Me... I have tied down the middle spray arm. NO LEAKS. I was so focused on the bottom spray arm (which is metal) that I did not even look at the middle spray arm (which is plastic). After I tied down the middle spray arm, I noticed it was not leaking but there still seemed to be exessive water coming in on the right bottom. Upon further inspection of the arm, I realized that the two halves on the one side were coming apart. No cracks, just coming apart. I repositioned the arm so the broken side was at 9:00 and the good side at 3:00 (looking down on the diswasher) and now only minimal water coming into the lip of the front side of the tub,which now appears to be normal due to the fact the tub comes up there.

    Just because I am curious, what was the ONE other thing to try?

    THANK YOU SO MUCH FOR PAYING ATTENTION TO THE PREVIOUS POSTS!!!!

    I AM ORDERING A NEW MIDDLE SPRAY ARM RIGHT AFTER THIS POST AND WILL RETURN TO COMPLETELY CONFIRM THE REPAIR.

    THANKS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    ---RHINOSTACK----

×

18 Answers

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If your dishwasher leaks, check these:

Main tub seal
Door gasket or seal
Water-inlet valve
Hoses
Main tub seal Note… If the main motor of your dishwasher is mounted vertically, beneath the center bottom of the dishwasher, the following instructions probably apply to you. But if your motor is mounted horizontally, the pump isn't serviceable--you need to replace the entire pump and motor assembly.

The main tub seal is beneath the drain impeller. It prevents the water in the dishwasher from leaking out near the shaft of the motor. To get to the seal, which is inside the dishwasher, remove the:

  • Lower rack


  • Spray arm


  • Spray arm support


  • Wash/drain impellers


Then pry the seal out of its housing and replace it.

Door gasket or seal Over time, door gaskets and seals harden and lose their ability to seal properly. You can't repair the seals. You need to replace them if they've begun to leak.

Water-inlet valve The water-inlet valve, itself, seldom leaks. But, the water-supply line from the house and the rubber tube leading from the valve to the inside of the dishwasher may leak. Tighten or repair/replace these as necessary.

The water-inlet valve could mechanically stick open. When that happens, the water continues to flow into the dishwasher, which then floods your kitchen. Turn off the water supply to the dishwasher, and replace the valve.

Hoses Behind the lower access panel on your dishwasher are several rubber or plastic hoses. If the leak appears at a connection, try a new clamp. If that doesn't work, replace the hose.

Posted on Jan 04, 2009

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What kind of leak, gas air ,,ley know ,,if you have gas leak ,get a small cup of dish soap w/ water appy towards leak if bubbles ,,thats it ,, gas connector may not be tighten correctly ,,if air maybe a small tear in exhaust hose ,,thank you

Posted on Jan 04, 2009

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Hello,
What you need to do is on the lower part of the dishwasher on the lower ineer door theres a peice thats not baffled this allows water to escape out onto the floor seems to be a manufactures defect you need to install a deflector in front of the vents to block the water from splashing out and knock it into the pan where it belongs.. I hope this helps

Thanks,
Steve

Posted on Jan 04, 2009

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Wow there's a lot to read too see where youv'e been with this so i may be redonedent in some of my instruction.i have personly repaired near 2000 dishwashers.so here goes1 .lower spray arm dose it have any blocked jets or is it cracked at the seams.2 is there any sudsing going on.some of my customers do not realize they are introducing dish soap in to dish washer then it sudses up and over flows.

Posted on Jan 04, 2009

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It's the bearing, I had the same thing and it drove me nuts, so after replacing every other part a guy asked me if I changed the bearing, where the chopper is, and it ended up being that little bearing . I just happened to be looking at the posts and yours caught my eye, normally I stay away from appliances, and stick to electronics, but I remember this well, as I was determined as you seem to be, like one step more and it was going in the garbage, lol. You may as well change it, and see at this point, the chopper and bearing usually come together but I am not going to swear to that, but check it out

Posted on Jan 04, 2009

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Ther might be a broken hose in it contact you mantnes copany.

Posted on Jan 04, 2009

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  • 8,147 Answers

Dishwashing detergent is a no no
there is your cause for the leaking.

Posted on Jan 04, 2009

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  • 338 Answers

If your door gasket does not solve the issue at hand we need to go back a few steps to where you removed the spray arm and say 3 maybe 4 allen wrench looking screws. that filter plate should have a total of 8 screws holding it in place. if any of those screws are missing or if the manifold tube in the back is misaligned those are all reasons water would splash out of the front. so to recap..
1. Door seal
2. 8 screws in the filter below the spray arm. and seal inside is in place.
3. Make sure manifold tube going into the filter is aligned correctly.
4. Last but not least replace the bottom door seal. it is difficult but if aligned correctly then should slide right into place.

Thanks let me know if this helps

Posted on Dec 29, 2008

  • Robert Artiaco Jan 04, 2009

    ok i think i remember a solutio to this problem and sometimes it is not a visible problem.. more people think you have the impeller style motor with the 8 screws they keep telling you to look for. however i know that your problem does not originate from the motor. try these steps.
    lock the upper spray arm with either rope or a zip tie in position going from left to right so that the spray arm cannot run water towards the door.

    run the dishwasher and see if the problem continues. if it stops replace the upper spray arm. your water level is correct. you should only have about a 1/4 inch.

    something else you can check is your 3rd level spinner which is located on the top make sure that is still there which i am assumin still is. let me know how that works out. if problem persists i have 1 other thing to check.


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For lack of anything else, just out of curiosity, if your dishwasher discharges into a garbage disposal, remove the hose from the disposer and make sure that the knockout is fully removed. It may be possible that the dishwasher is not fully draining, causing this little gutter to not be able to drain itself completely. Its worth a try. Steve

Posted on Dec 29, 2008

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Make sure that both Hot and Cold Water Taps are securely placed on the dishwasher and try washing then.

If NOT then it may be a rubber washer has been worn and needs to be replaced, if so call a plumber to repair it.

If that doesn't work then something major might be wrong, in this case then you may need to call up the Whirlpool Hot line and have them check it out, it will be free if it is under warranty.

--P3NGYJ03

Posted on Dec 29, 2008

  • Jackson Henney Dec 29, 2008

    Make sure that both Hot and Cold Water Taps are securely placed on the dishwasher and try washing then.

    If NOT then it may be a rubber washer has been worn and needs to be replaced, if so call a plumber to repair it.

    If that doesn't work then something major might be wrong, in this case then you may need to call up the Whirlpool Hot line and have them check it out, it will be free if it is under warranty.

    --P3NGYJ03

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If you have a plastic lower spray arm, check the under side of the spray arm. When heated dry is used, the heat from the element directly below the spray arm can soften the plastic spray arm, and allow water to spray out the resulting hole(s). This spray out the bottom of the lower wash arm will splash water inside the door and over the lip you mention, onto the outer door panel and then dripping out the door.

Posted on Dec 29, 2008

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Take a strip of weather stripping and run it along the bottom of the door....it should stop the leak

Posted on Dec 29, 2008

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I see you have had a few options to pursue this is what I ran into a couple of times. There was a screw missing on the plate just below the lower arm. The plate has maybe ten screws that hold it down and one was missing. The plate has an o-ring that keeps water from leaking out , as it is under pressure going up to the lower arm. It leaked out the same lower corner area.

Look to see if all the screws are holding there below the lower arm.

Good Luck, Phil

Posted on Dec 29, 2008

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Hello, I have seen this problem b-4 with another manufacturer (frigidaire) now this has only surfaced in the last year and there is a kit available for it, sometimes these maufacturers by product from each other and put their own name on it. When this happens to much water is in the front area the reasons are too much water getting between the seal in the corners you can try building up the seal in this area. Also the fill valve could be letting in too much water and the lower spray arm is pushing too much water in the direction of the door. I hope this helps good luck

Posted on Dec 29, 2008

  • graham mcdonald Dec 29, 2008

    Hello, reguarding the water level what you can do is look at the wiring diagram it should tell you the length of the fill cycle,eliminate this as a possible cause. you could try cutting the pressure back slightly to slow the flow (at Valve) of water in the interm. I see that you have ordered a seal, if the original has become to gummy in the corners this could solve the problem you have. good luck

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Locate and removed the 2 screws that secure the console to the cabinet. Tilt the console back, and remove the 2 gold clips, and disconnect the wiring harness plug. Tilt the entire cabinet forward and off of the base. The pump is at the front of the machine. If there is grey "stuff" at the very center front of the pump, or there is water leaking at the seam, it's toast. :) good luck keep me posted

Posted on Dec 29, 2008

  • Jerry Parmanand Dec 29, 2008

    Locate and removed the 2 screws that secure the console to the cabinet. Tilt the console back, and remove the 2 gold clips, and disconnect the wiring harness plug. Tilt the entire cabinet forward and off of the base. The pump is at the front of the machine. If there is grey "stuff" at the very center front of the pump, or there is water leaking at the seam, it's toast. :)

  • Jerry Parmanand Dec 29, 2008

    step 1 The water level in the tub should never be above the top of the heater element if the float is working properly.
    Start a cycle and look at the water level after it has filled and begun washing. Real quick way to tell if the float is stopping the water before it overfills. Sometimes the float cup can become lodged in the switch lever below. Only a visual exam of the float as you lift it manually will determine if it indeed trips the switch as it should. When the float rises up, the water coming in is supposed to stop.
    step 2 Thet vent serves 2 purposes...to let the steam out during the dry cycle and to allow air pressures to equalize in the tub during the wash. With the vent blocked the water could pressure up that inner door area and leak.

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I do not understand well your description.

All water stays inside the tub and is sprayed, and get out only through the drain hose, check the pump hose and drain lines, that is not leaking water from there, and getting to the front of the appliance.


Try to use this diagrams to identify the part you think is wrong placed:

Whirlpool gu2400xtps6 leaks at bottom - 0d4a7db.gif



You find all diagrams for your appliance here.

Posted on Dec 29, 2008

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When the dishwasher begins leaking, crack the door to stop the spray and then open the door and check for excessive suds. If you find this, adjust your use of detergent and/or rinse aid.
Check the spray arm for cracks or splits. This type of problem could cause a surge action that would slosh water over the front lip of the tub and result in leaking.

Failure of the spray arms to spin properly could cause the same problem as noted above. Make sure that your spray arm holes are clear of deposits and debris. Check the spray arms to see if they are spinning by seeing if they change position after starting and then stopping the dishwasher.

Posted on Dec 28, 2008

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I have found from personnel experience that cleaning the seal in most cases stops the leak, food and debris builds up under the seal lip at bottom of door and keeps it from sealing, take a good general purpose cleaner and clean it thoroughly, I will bet it stops the leak. This sounds simple but it the 1st thing I do for a leak at this area.

Posted on Dec 29, 2008

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First let me say there are several models of this dishwasher.

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For the purposes opf this post I will refer to the S1 model

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Detailed view: http://www.appliancepartspros.com/part_details.aspx?part_id=3775998

I suspect the float hood is stuck in the down position so the dishwasher is not sensing the water level and so the fill cycle never terminates. Cleaning up the float hood stem will correct this.

Thanks for choosing FixYa.

Kelly




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