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I have a HP Officejet Pro 7680 that has an error message there is a problem with the printhead for cartridge KY. It will not allow me to go to help, and I cannot see anything wrong with the cartridges or printhead.

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Hi Lisaaskelson,
Sounds like the printhead for Black and Yellow is faulty. HP now classified the printhead as part of the printer and seldom fail. If it does, the printer needs to be repaired/serviced. You will need to contact HP service.
Rgds
S88

Posted on Dec 22, 2008

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