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There are special cleaning CDs with bristle hair attached.
You moist them with the special supplied liguid and put the cd in to play.As they spin they gently brush the lens and clean off any debris.
Otherwise you have to open the machine to do it manually with a microfibre cloth (GENTLY) and clear alcohol (JUST A DROP)...
If your CD's get scratched by being stacked on a table and shuffled around, you can often get them to play again with something like Skip Dr: http://www.amazon.com/SkipDr-Manual-Disc-Repair-System/dp/B0015ACUKC/ref=pd_sxp_grid_pt_2_0 You may also be able to take them into your local video or video game store and have them professionally resurfaced.
If the CD's are not scratched, and are commercially bought (ie. not cd's that you bought blank and burned music onto yourself) I would probably try contacting Bose.
The cd assembly is the issue, over a period of time the laser pickup becomes weaker until it can no longer read the disc, one possible solution is to buy a disc cleaning kit and follow instructions in an effort to recover the assembly. If that fails the only option is contact Bose for pricing since they are the only authorized service centre that work on their own products.
hi, just purchase a lance cleaning cd. It will be available in cd shops. insert it in the player. it will clean the lance. after cleaning insert the CD and watch is it reading. If not then the laser pickup unit of you player have some problem. You have to replace the same. ok
This _might_ be caused by dust or dirt on the read lens of the CD player. The lens projects and reads a beam of light that is bounced off the surface of the CD surface to play the tracks.
Open the lid as if to load a CD. Remove any existing CD. Direct a short blast from a can of compressed air at the lens - or you could use a small artist's paint brush and gently wipe the surface of the lens to dislodge the dust, etc. Do not touch the lens with fingers. etc. as any oils will disrupt the light - and attract dirt and dust.
It sounds to me like the laser lens itself may be damaged or even broken.
Here is something you can try though, this might just work if the laser lens has some dust particles stuck to it. Just go to your nearest cd shop and buy yourself a laser lens cleaner disc, it is cheap.
Follow the instructions, and if the laser lens itself was dirty, this will help, otherwise the laser lens might be broken, which is a ver common problem, cause you used it for three years now.
I think there may be a problem with the system (defective parts) - I, too, am having this issue. I am going to contact the BBB - maybe if enough of us complain we will get a recall. To file a complaint: