Question about Toshiba D-VR4 DVD Recorder/VCR

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DVD player does not read discs anymore

I have a DVD/VCR combo player and the DVD side does not read anything anymore. I can't even get the DVD side to open anymore. On the TV screen it just says "Incorrect Disc" and the front of the player says "Err". What happened?

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  • tkulmer Nov 09, 2007

    All DVD's loaded into my Toshiba (D-VR4X) invoke the message incorrect disc, despite the fact I may have just recorded or viewed the disc hours or minutes before.

    The problem used to occur whenever I ejected a disc and loaded another, or simply loaded the same disc a second time. However after 3-4 tries ejecting and reloading it would eventually read and load.

    It has now regressed to the state that it will no longer load anything on the DVD side and anything inserted comes back with the message "Incorrect Disc"

    Toshiba Canada should be ashamed of their service department or help center as I was told there was no such model, eventhough I had the mmanual right in front of me during my call.

    My result from them was a simple take it to a local service depot as it is now beyond the one year warranty period.

    I paid good money for this unit to have it work 14 months only and am now planning on buying a Panasonic unit and using this junk as an anchor.

    I also could not get into the set up screen of the unit in later months.


  • Diane Simons
    Diane Simons Dec 01, 2007

    My Toshiba D-VR4SU has just started to give the Error Message "incorrect Disc - C104. The odd thing is that it reads other discs with out any problem.

    From what I read in solutions, it sounds like the laser is going. And as luck would have it my warranty has expired by 39 days. I too spent good money on this unit and cannot believe that I will have to replace it 14 months.

    I wonder how the Laser replacement will cost with parts and labor. Should a put more money into it when in only 14mths parts are wearing out. What will be next...

  • Anonymous Jan 05, 2008

    I have a TruTech DVD Recorder/player that is 2 years old but only used for 6 months. I can get all screens and set a timer recording, but when I insert the blank disc here is what happens. First it loads for about 5 min. Then it asks to format the disc, hit ok. Formats for another few min and then says disc error. I purchased all new discs and tried 12, all with the same result. The machine will play a CD with no problem.

  • kathryneb Feb 22, 2008

    When I put a DVD in to play, it spins for about 30 seconds and then the message "incorrect disc" comes up. I've tried unplugging and removing the reinserting the DVD, but the same message appears. I'd like to watch a movie! It used to happen every once in a while, but now happens every time.

  • megsemails Sep 22, 2008

    I have the same problem with the DVD player. Anytime I load it it reads incorrect disk. I had to hook up and other DVD player to my Toshiba TV combo to be able to play DVD disks. I was told the laser is gone and can't read disks anymore, that's a shame. I have this TV since 13 moths and the DVD player already broke. What's next? the VCR player?

  • Anonymous Dec 06, 2008

    DVD player. I can't even open it and ofcourse it does not read the DVD so the displayreads only broken lines ----------. Doesnot show any err indication. The TV screen looks normal just displays that it is in DVD mode. Thanks!!!

  • Anonymous Mar 22, 2014

    My DVD won't read the disc when put in it is just coming up as no disc found



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Sorry no solution . i tried cleaning disc to no avail. Ithink it is the laser that has gone chips and will need replacing.

Posted on Sep 27, 2008


Hi, there,

I was having the same problem with the disc being ejected saying "Disc Error", but after reading comments from tkulmer posted Nov. 9, 2007(above),re. keep putting it back in. I cleaned my disc with a clean cloth, put it back in, and Voila! it stayed in and I was able to playback with absolutely no problem.

Thanks a lot!

Posted on Aug 21, 2008

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I too have the same problem. Unit just gone 12 months old and will no longer load dvds. My solution to the problem?? I will be returning my loyalty to Panasonic. Thanks for the heads up Toshiba, my first and last Toshiba purchase!

Posted on May 16, 2008

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The Laser is most likely defective. most likly it will need replacement. There is no correction that can made to correct the problem except to that of a replacement of the laser

Posted on Apr 07, 2007

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With some models of DVD player I know you can download a firmware update on your PC, load it to the DVD player and it wil fix some issues.
Finding those sites for download may be difficult though.

Posted on May 17, 2008

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Posted on Jan 02, 2017

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