Question about HP Photosmart M425 Digital Camera

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Lens will not retract

HP Photosmart 425 was dropped and lens reattached and then now we get a lens error and it will not retract. Any Idea's?

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When the lens will not retract and camera is not functional (no picture ondisplay, and does not shoot) , and you already tried replacingbatteries with a new fresh set (ensure please) , and then restartingcamera with no memory card inside, then camera is faulty.

Try aneasy fix by pushing gently the lens (do not force them, just help them)while you turn off camera at same time. Try also switching the modeselector.

If still no luck , then the camera must be disassembled to fix the problem.

Possible reasons are :

  • Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
  • Main board faulty.
  • Ribbon cable to main board broken or connector defective.
  • If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.

If the camera is less than one year old will be replaced by manufacturer.

If your warranty is expired you can get an estimate for repair frommanufacturer, or from a third party like Advance Camera here :Advance Camera Repair you can book the repair online.

Posted on Apr 10, 2009

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Here is a link to troubleshoot your issue. I hope this solves your problem. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596002&cc=us&lc=en&dlc=en&product=1147733&dlc=en&lang=en

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