Question about SanDisk Sansa Clip MP3 Player

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My sandisk is not working

My computer will not recogniz the player

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  • tinkerbell_b Dec 24, 2008

    when i hook the clip up to the usb drive it notices that its in but my computer isnt letting me know its there

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What i would recommend you to do is to uninstall the device andreinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...lookfor the sansa device..it usually located under portable device..if itsnot showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to downloadthe portingkit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en.Then check the mode of yuor device to make sure it sunder MTP notmsc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows mediaplayer click on tools, options and click under privacy...clear thehistory and caches...after you finish you can plug the device on theback of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media playerto 11 even though you have done that already..and try to reconnect yourdevice..make sure you have it on the back of your computer...

Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

Posted on Dec 22, 2008

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