Question about Dell 962 Photo All-In-One InkJet Printer

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Printer does not Communicate (connect) following Microsoft SP3

Dec 18th - installed service pack 3 for security update for HP computer
I have a Dell 962 all in one printer
Now get an error - does not communicate
I reinstalled the driver,
Check the cords
unconnected and reconnedted USB cable
The error report gives little information -

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I had this same problem...drove me crazy for a week. Called the geek squad at Best Buy and they mentioned something about a"patch" (which I had no idea what that meant) on the website of the printer. I went to Lexmark website, and selected 1200 series and windows vista (which is what's installed on my computer) A page came up to install a driver that made the two compatible and it worked!!!

Posted on Jan 06, 2009

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1 Answer

Printer does not Communicate (connect) following Microsoft SP3


I figured out the solution. Download the printer driver here http://downloads.lexmark.com/static/229-1-0-486.html#

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07159&lc=en&dlc=en&cc=us&product=1127351&rule=24868&lang=en#

This should help you also

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On March 6, 2008 Microsoft released Service Pack 3 (SP3) for Windows XP. Service Pack 3 contains all of the important Windows updates from previous service packs as well as additional updates that were released after Service Pack 2. To install Windows XP Service Pack 3 from the Internet on a home desktop computer use the Windows Update feature. CAUTION: If you have an HP Pavilion, HP Media Center or Compaq Presario desktop computer that has an AMD processor, your PC might encounter a startup problem after installing SP3 (or SP3 will not download from Windows Update). Before attempting to install SP3, install sp37394 - Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors . For more information, the following support articles from the Microsoft Web site can help: 322389 - How to obtain the latest Windows XP service pack (in English) 936929 - Release notes for Windows XP Service Pack 3 (in English) NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

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HI Deb,
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1 Answer

Printer does not Communicate (connect) following Microsoft SP3


Try this, uninstall the printer drivers and shut down the system.
Disconnect the USB cable and restart the computer.
Once in windows reconnect the USB cable and let windows find the printer and install it.
If it asks for the CD insert it and follow the onscreen prompts.

Jan 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

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