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The amount of creasing you will get is directly related to the speed you select for the final spin dry cycle and the spin after the first wash cycle which occurs prior to the rinse cycle. The higher the speed and the longer it goes for the more the clothes will crease.
Experiment with different spin speeds on your machine for clothing that is subject to the creasing problem. Also do not put too many items in the machine for a wash as many people do as this will contribute to creasing. Always under load your machine for every wash cycle.
Spin drying is a compromise between creasing and maximum water removal. If you want less creasing you will need to select a more gentle spin dry speed but you will also have the clothes coming out of the machine with a higher water content and they will take a bit longer to dry. The spin time on the program may also be shorter.
In my own machines I use a gentle wash and spin cycle for all clothing that I don't want heavily creased. Running it on a wash cycle with a high and longer spin speed when the machine is spinning the clothes after the initial wash, and then again after the final rinse, will thoroughly crease the clothes every time.
Also bear in mind that different fabrics that are suitable for machine washing will perform differently and some are just too subject to creasing even if you use the most gentle wash, rinse and spin cycle. Hence you can take 2 different 100% cotton fabrics out of a machine and hang them to dry and one will be almost crease free and the other will be thoroughly creased. With these fabrics that are just very subject to wash creasing, it is better to hand wash and rinse them. Then after rinsing drip dry them or put them in the machine and spin them for 1 -2 minutes maximum just to get some of the water out and hang dry them.
First plug off the wall. Open the machine from behind to examine if any shock-absorbers(known as dampers) or springs have come off or broken. Your dealer could help with spares. But you could do the job yourself.
For spares: RepairClinic.com (which is good) espares.co.uk AppliancePartsPros.com