How get parts or repair canon a75 ccd, for non USA residents
I have a Powershot a75 since November 2004. Now when I try to take a picture or take some video I just see a distorted pink image.
Where I live, Dominican Republic, we do not have a canon service center.
I went to a generic service center to check the camera, they just see it, and they told me it was a ccd problem.
They estimated the camera repair about 155 dollars, 108 for new ccd and 47 for the service repair. I think this is too expensive. I can buy a new camera with accesories for less than that.
What can I do?
Can I buy the ccd replacement? Do you know the specification of this part and where can I buy it?
Is it cost effective to send the camera to USA service center or another canon service center in Latin America?
I will appreciate any help I can receive.
Re: How get parts or repair canon a75 ccd, for non USA...
Contact Canon. I had the same problem and eventhough it was outside of warranty they fixed it for free because they recognized this as one of their own problems with the camera.
Unfortunately I have the problem again. So I am going to see if Canon will fix it again for me.
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I think you can not see live view in Canon A75 to take picture. If its correct then it is problem of bad cd imager sensor and that part requires replacement. Canon will repair Canon A75 Free of Cost as per announced scheme. Click Canon CCD Advisory for details.
Its is failure of CCDImager and CCDImager part will be replaced in your Canon A75 Canon will repair it free of cost as per announced scheme for CCDImager failure. You can have details on Canon CCDImagerAdvisory, how to get free repair facility.
Hi, Your Canon A75 camera has problem of CCD Imager sensor and this part will be replaced. Canon has announced scheme of free of cost repair for such problem in A75 model. Click Canon CCD Advisory to see details. Thank you.
Hi, You mean camera won't show live view in LCD and take blank picture, if yes then it is problem of bad CCD Imager Sensor and this part will be replaced. Canon has free of cost repair offer for such problem in A75 model. Click Canon CCD Advisory for details. Good Luck.
Your ccd appears to be bad. Canon USA will repair this for free. Go here for details. They will send you 2 emails. One with the UPS label and another with info sheets to be sent with the defective camera http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
Definitely sounds like you have a bad CCD. There is good news for you though. Canon recognized this particular model's CCD as faulty, and it is under recall! This means they will repair or replace your camera free of charge.
From Canon website: "U.S. residents are kindly directed to contact
the Canon Customer Support Center for further assistance at
1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00
midnight; and Saturday 10:00 AM to 8:00 PM (all times EST).
Alternatively, if electronic support is preferred, please send your
email to email@example.com"
Explain to them you have a Canon PowerShot A75 digital camera with a bad CCD and you were looking to get it serviced by them under the recall.
From the Canon Website:
Issue: The LCD/Electronic Viewfinder will not display an image.
Solution: Special information regarding a blank or distorted screen on certain digital camera models
Details: [ Hide ]
Important Notice About Your Canon Product:
It has recently come to our attention that the vendor-supplied CCD image sensors used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to firstname.lastname@example.org
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.